Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Davis

Dumfries,VA

Summary

Experienced customer service representative with a strong track record of delivering exceptional service and fostering client relationships. Seeking challenging positions to leverage skills and experience as a valuable asset to the company. Committed to reliability and dedication as a team member, confident in providing top-notch customer support and exceeding expectations.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Maximus
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Courier

Fedex
09.2014 - Current
  • Completed daily pre-trip inspection, including vehicle maintenance and fluid levels
  • Establish and maintain customer rapport
  • Resolve customer complaints and help with tracking/packing issues
  • Verify loads against shipping documents for dangerous goods and shipments
  • Load/unload merchandise at delivery locations
  • Cross-train and provide back-up or couriers as needed
  • Respond to service requests in a timely fashion

Human Resource Specialist

Vantage Inc
11.2014 - 12.2017
  • Conduct onboarding process
  • Benefit enrollment and troubleshooting
  • Employee recruitment
  • Answer HR calls/questions
  • Support HR Generalist
  • Monitor HR Email

Sales

Macys
10.2009 - 04.2012
  • Build and maintain relationship with customers
  • Processed cash/credit card payments
  • Monitored store of cleanliness/tidiness and safety hazards
  • Resolve customer complaints in compliance with corporate policy

Business Development Associate

Contractors & Builders
01.2008 - 12.2009
  • Sold recruitment and placement services to area contract builders and contractors
  • Resolved issues with consistency and in compliance to contract
  • Cold Calling as needed

Admin Clerk

Apple One Staffing
01.2007 - 12.2009
  • Inbound/Outbound calling
  • Filing of necessary documents and reports
  • Placed company orders

Human Resource Representative

Labor Ready
01.2004 - 11.2009
  • Conduct onboarding process
  • Benefit enrollment and troubleshooting
  • New employee recruitment
  • Recordkeeping
  • Processed/Prepared Payroll
  • E-Verify Processing
  • Run insurance reports as needed
  • Keep record of new and intermittent employee
  • Answer email communications
  • Overseer of performance and implementing discipline as needed

Teller

First Union Bank
09.1997 - 11.2000
  • Assist in training and mentoring of associates
  • Supervision of associates
  • Knowledge of various banking products and services
  • ATM servicing/stocking/proofing
  • Adhere to all regulatory requirements

Education

Bachelor of Science -

Strayer University
05.2015

Associate's Degree -

Union County College
05.2007

Skills

  • 60 WPM
  • Microsoft Word
  • Microsoft Excel
  • Data Entry
  • Medical Billing Terminology
  • Google Suites

Timeline

Customer Service Representative

Maximus
08.2023 - Current

Human Resource Specialist

Vantage Inc
11.2014 - 12.2017

Courier

Fedex
09.2014 - Current

Sales

Macys
10.2009 - 04.2012

Business Development Associate

Contractors & Builders
01.2008 - 12.2009

Admin Clerk

Apple One Staffing
01.2007 - 12.2009

Human Resource Representative

Labor Ready
01.2004 - 11.2009

Teller

First Union Bank
09.1997 - 11.2000

Bachelor of Science -

Strayer University

Associate's Degree -

Union County College
Nicole Davis