Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Kleine

Bath,MI

Summary

Dynamic Customer Service Representative with a proven track record at Sparrow Health Systems, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through effective communication and meticulous data entry. Recognized for streamlining processes, contributing to improved service efficiency and fostering informed decision-making among clients.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Sparrow Health Systems
Lansing, MI
01.2019 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Managed customer complaints, employing conflict resolution skills to enhance satisfaction.
  • Maintained detailed records of customer interactions within CRM systems for follow-up actions.
  • Collaborated with team members to streamline processes, improving overall service efficiency.

Customer Service Representative

Lifestance
Lansing, MI
06.2017 - 01.2019
  • Educated customers on services and insurance options, fostering informed decision-making.
  • Conducted quality assurance checks on service delivery, identifying areas for improvement.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Care Representative

Henry Ford Health Systems
Lansing, MI
08.2014 - 06.2017
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in processing patient information using electronic health record systems.
  • Collaborated with team members to ensure accurate communication of patient needs.
  • Adapted quickly to changes in procedures and technology to enhance service delivery.

Education

High School Diploma -

Licking Height High School
Pataskala, OH
05.2009

Skills

Customer service

Active listening

Issue & Conflict Resolution

Oral & Written Communication

Data Entry

60 WPM

Independent Work

Distraction Free Workspace

Timeline

Customer Service Representative

Sparrow Health Systems
01.2019 - Current

Customer Service Representative

Lifestance
06.2017 - 01.2019

Customer Care Representative

Henry Ford Health Systems
08.2014 - 06.2017

High School Diploma -

Licking Height High School
Jessica Kleine