Niki Day
Machesney Park,IL
Summary
Hard working medical professional dedicated and focused on providing exemplary patient care and support. Motivated to continue to learn and grow while serving patients and physicians effectively by paying attention to detail.
Overview
15
15
years of professional experience
Work History
Phlebotomist
Mercyhealth Javon Bea
Rockford, IL
04.2023 - Current
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained accurate records of collected specimens and test results.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Checked patients in and out for appointments and collected co-payments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
Dietary Staff
Swedish American Hospital
Rockford, IL
05.2018 - 06.2021
- Grill cook, deli and other food services
- Customer Service skills
- Shadowing Phlebotomist in between shifts.
Dietary Staff
Heritage Woods of Rockford
Rockford, IL
04.2011 - 05.2018
- Dietary aid, Cooking, Serving, Wait Staff
- Resident Care, People skills
- Working with C.N.A.'s.
Dietary staff
Loyalton of Rockford
01.2009 - 02.2011
- Dietary aid, Cooking, Serving, Wait Staff
- Resident Care, People skills
- Working with C.N.A.'s.
Education
Phlebotomy Technician Program -
MedCerts
03.2022
Diploma -
Harlem High School
01.2009
Skills
- Knowledge of medical terminology, disease processes, anatomy, and physiology
- Understand the responsibilities of patient care and monitoring, safety, and compliance
- Grasp the importance of customer service, communication skills and professionalism
- Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing
- Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory
- Effectively communicate with patients, doctors, and medical staff efficiently and understand the importance of bedside manner
- Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database
- Assemble and maintain equipment such as needles and specimen containers
- Keep a clean, sanitary, and safe work environment
Personal Information
Title: CPT - Phlebotomy Technician
Volunteer Experience
I would shadow phlebotomy on my days off and practice in between shifts.
Timeline
Phlebotomist
Mercyhealth Javon Bea
04.2023 - Current
Dietary Staff
Swedish American Hospital
05.2018 - 06.2021
Dietary Staff
Heritage Woods of Rockford
04.2011 - 05.2018
Dietary staff
Loyalton of Rockford
01.2009 - 02.2011
Phlebotomy Technician Program -
MedCerts
Diploma -
Harlem High School