Summary
Overview
Work History
Education
Skills
Additional Highlights
Timeline
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Travis Hart

Springfield,Oregon

Summary

Dynamic Senior Customer Service & Claims Adjuster Professional, with over 10 years experience. Skilled expertise in claims processing, conflict resolution, and problem-solving, ensuring customer satisfaction and loyalty. Recognized for consistently exceeding performance goals.

Overview

9
9
years of professional experience

Work History

Senior Customer Service Representative, Large Parcel Claims Support

Wayfair
03.2022 - Current
  • Aid customers with large parcel claims analysis, resolution assessment, while coding and reporting accurately.
  • Manage high volume of customer service cases, navigating complex customer concerns with professionalism, emphasizing empathy, clarity, and accountability.
  • Train and mentor new employees, ensuring quality service standards and adherence to protocols for claims processing on large parcel merchandise.
  • Regularly recognized for exceeding performance goals and quality assurance standards.

Member Service Representative

PenFed Credit Union
08.2017 - 03.2022
  • Provided frontline financial support, addressing member questions, disputes, and account issues.
  • Maintained detailed records of all transactions and communications with customers.
  • Worked with sensitive personal information, ensuring confidentiality and compliance.
  • Collaborated with other departments to ensure accurate and timely resolution of account-related claims.

Sales Representative & Retention Specialist

Sykes
08.2016 - 08.2017
  • Managed inbound/outbound calls in a high-volume contact center.
  • Negotiated customer retention strategies, increasing satisfaction and reducing churn.
  • Adapted scripts and responses in real time to meet individual customer needs.

Education

Bachelor's - Anthropology

University of Oregon
Eugene, Oregon
01.2014

Skills

  • Guidance and negotiation for claims
  • Optimizing solutions for member accounts
  • Report time-sensitive information accurately
  • Effective collaboration in metric-driven settings

Additional Highlights

  • Recipient of awards for top-tier customer satisfaction and platinum status metrics across company networks.
  • Proficient in cross-platform digital systems, office software, and CRM platforms.
  • Strong foundation in investigative communication, including interviewing, documenting, and follow-up reporting.

Timeline

Senior Customer Service Representative, Large Parcel Claims Support

Wayfair
03.2022 - Current

Member Service Representative

PenFed Credit Union
08.2017 - 03.2022

Sales Representative & Retention Specialist

Sykes
08.2016 - 08.2017

Bachelor's - Anthropology

University of Oregon

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