Nicole Dewberry
Jacksonville,FL
Summary
Strong leader and problem solver, putting an emphasis on acceptance and understanding in the museum community. Focus on inspiring visitors of all skills levels in the gallery setting. Constantly pursuing to know the products and services of the institution and determines to make implementing them in the most efficient way a priority. Dedicated to building interdepartmental relationships, and driving teammates to create meaningful relationships.
Overview
2
2
years of professional experience
Work History
Assistant Manager of Visitor Experience
Cummer Museum Of Art And Gardens
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly
- Generated daily schedules for teammates and ran operations for daily tasks
- Aided teammates in selling memberships, classes, workshops, and any paid or unpaid events
- Ensured the safety and security of art in a gallery environment, incorporating visitor experience tactics while interacting with guests
- Worked closely with Manager of Visitor Experience to collaborate with other departments on topics concerning the operations of the Visitor Experience department
- Wrote and led guided, topical tours that enhanced visitor experiences to the institution's permanent and traveling exhibitions
- Aided Manager of Visitor Experience in the hiring of and training of new team members for the department
Lead Gallery Host
Cummer Museum Of Art & Gardens
06.2022 - 10.2023
- Enhanced visitor experience by providing engaging and informative tours of gallery exhibits
- Wrote daily schedules for teammates and monitored operations throughout the day
- Aided teammates with any questions regarding museum operations, points of contact, and sales
Education
Bachelor of Arts - Art History
University of North Florida
Jacksonville, FL12.2021
Skills
- Employee Scheduling
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Self-motivation
- Microsoft Office
- Spanish (Intermediate level)
Languages
Spanish
Professional Working
Accomplishments
2018 - Silver Key for Visual Art in the Northeast Florida Scholastic Art and Writing Awards
Timeline
Assistant Manager of Visitor Experience
Cummer Museum Of Art And Gardens
10.2023 - Current
Lead Gallery Host
Cummer Museum Of Art & Gardens
06.2022 - 10.2023
Bachelor of Arts - Art History
University of North Florida
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