Summary
Overview
Work History
Education
Skills
Business References
References
Timeline
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NICOLE DIAZ

Pasadena,MD

Summary

Hardworking and motivated Logistics/Account manager with 6+ years of experience and record of success in the Logistics & Sales industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

8
8
years of professional experience

Work History

Project Coordinator

Chesapeake Contracting
Owings Mills, MD
11.2024 - Current
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Prepared status reports to communicate progress to stakeholders and management teams.
  • Maintained accurate records of costs associated with each phase of a project including labor, materials, equipment rentals.
  • Drafted letters or emails communicating updates on progress or delays related to ongoing projects.
  • Managed change orders issued by clients or other relevant parties throughout the duration of a project.
  • Conducted post-construction evaluations to assess project successes and areas for improvement.
  • Utilized project management software to plan, track, and manage construction activities efficiently.
  • Monitored changes in scope or design, managing any necessary contract adjustments.
  • Fostered relationships with clients, ensuring satisfaction and securing future business opportunities.
  • Delegated work to staff, setting priorities and goals.

Administrative Account Coordinator

Tradewinds Studio
Elkridge, MD
04.2024 - 11.2024
  • Managed daily accounts receivable and payable operations to ensure accuracy and efficiency.
  • Established relationships with key stakeholders to facilitate smooth collaboration.
  • Prepared sales reports and presentations for management review, enhancing decision-making processes.
  • Maintained confidentiality of client information to uphold trust and integrity.
  • Coordinated cross-departmental efforts to streamline payment processing activities.
  • Negotiated vendor payment terms, optimizing cash flow operations effectively.
  • Developed procedures for ordering, storing, and distributing supplies to improve resource management.
  • Identified customer needs and provided appropriate solutions.
  • Followed up with customers to ensure their satisfaction.
  • Documented all conversations with customers in CRM software according to company standards.
  • Assisted in the development of customer service procedures and policies.

Administrative & Logistics Manager

Applianceland
Landover, MD
11.2022 - 04.2024
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Developed and implemented policies and procedures for fleet operations.
  • Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
  • Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
  • Conducted regular vehicle inspections to identify potential problems or issues.
  • Reviewed driver logs for accuracy and compliance with regulations.
  • Created reports on vehicle utilization, mileage tracking and other metrics as needed.
  • Analyzed data from various sources such as repair bills, fuel consumption records., to identify areas of improvement.
  • Supervised employees to promote optimal productivity in job tasks and duties.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing driver daily routes.
  • Developed and implemented office policies and procedures.
  • Supervised staff members and delegated tasks
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Created spreadsheets in Excel to track data such as vacation requests & sick days .
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Account Manager

Tray Inc.
Glen Burnie, MD
07.2017 - 11.2022
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Maintained accurate records of all customer interactions in the business matrix system.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Attended trade shows and conferences as a representative of the company.
  • Ensured compliance with industry regulations when dealing with clients.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Reduced process lags by training employees on best practices and protocols.

Education

Severna Park High School
06.2009

Skills

  • Safety Standards, Emergency Readiness
  • Employee Scheduling
  • Coordinating Transportation/Travel
  • Logistics Execution
  • Company Procedure Adherence
  • Team Management
  • Conflict Mediation
  • Training Employees
  • Verbal And Written Communication
  • Time Management
  • Change order management
  • Customer service
  • Relationship management
  • Report preparation
  • Schedule management

Business References

  • Carrie Johnson, 410-271-3468
  • Erika Castillo, 571-235-3074

References

References available upon request.

Timeline

Project Coordinator

Chesapeake Contracting
11.2024 - Current

Administrative Account Coordinator

Tradewinds Studio
04.2024 - 11.2024

Administrative & Logistics Manager

Applianceland
11.2022 - 04.2024

Account Manager

Tray Inc.
07.2017 - 11.2022

Severna Park High School

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