Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Nicole Diluca

Nicole Diluca

Northbridge,MA

Summary

Experienced and driven Nationally Certified Pharmacy Technician with proven track record and success in building strong relationships with patients, team members, and enterprise-level field management. Detail-oriented Lead Pharmacy Technician with expertise in multi-unit retail pharmacy, developed over 10 years of industry experience. Developed extensive skillset to execute both clinical and retail functions at a high level to drive patient satisfaction.

Overview

12
12
years of professional experience

Work History

Air Support Pharmacy Technician

CVS Pharmacy
11.2022 - Current
  • Assisted in the development and pilot of central MA pharmacy air support team.
  • Created work from home technician training program through fostering innovation and collaboration in a remote work environment.
  • Responsible for 10 plus technician team.
  • Assisted and directed technicians on a day to day basis.

Lead Certified Pharmacy Technician

CVS Health
03.2011 - Current
  • Led team of 12 direct technician reports in large volume pharmacy
  • Responsible for hiring and training all new members of pharmacy technician team
  • Effectively managed payroll on a weekly basis to ensure corporate budgets were consistently met
  • Developed "Fast Track" PTCB certification program for store staff, leading to over 80 percent staff certification within one year
  • Partnered with field management to expand the pharmacy technician immunization program, leading to district-wide growth of pharmacy technician immunizers
  • Served as lead technician of large scale workflow recertification project, resulting in transformative workflow success across multiple retail units
  • Created a seamless system of follow-up, which allowed field management to effectively monitor retail pharmacy goals on the enterprise level
  • Created a weekly store schedule, ensuring the store was adequately staffed, while adhering to enterprise level hour budgets.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Under the supervision of the pharmacist, developed a large scale inventory compliance program leading to 3 consecutive years of successful inventory

Rehab Coordinator

Milford Regional Medical Center
03.2015 - 01.2016
  • Managed 15+ physical, occupational, and speech therapists schedules.
  • Worked collaboratively with various doctor's offices to obtain accurate prescription's.
  • In charge of collecting co-pays, while registering patients for their visits.
  • Verify insurance benefits
  • Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.
  • Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
  • Responsible for reconciling daily cash.

Education

High School Diploma -

Northbridge High School
Whitinsville, MA
06.2009

Some College (No Degree) -

Quinsigamond Community College
Worcester, MA

Skills

  • National PTCB Technician Certification
  • MA State Technician License
  • Immunization Certified
  • BLS and CPR Certified
  • Bloodborne Pathogen Certification
  • HIPAA Certification
  • Covid Testing
  • Patient Profile Setup
  • Supervising Technicians
  • Resolving Complaints
  • Prescription Filling and Labeling
  • Pharmacy Records Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Air Support Pharmacy Technician

CVS Pharmacy
11.2022 - Current

Rehab Coordinator

Milford Regional Medical Center
03.2015 - 01.2016

Lead Certified Pharmacy Technician

CVS Health
03.2011 - Current

High School Diploma -

Northbridge High School

Some College (No Degree) -

Quinsigamond Community College

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Nicole Diluca