NICOLE DI VITTO
Milford,MA
Summary
Technology deal strategy and enterprise contracting leader with deep experience in negotiation, commitment-based pricing, and post-purchase operations. Combines process design, data-driven reviews, and talent leadership to improve renewal outcomes, support complex transactions, and create scalable deal mechanisms that serve sellers and customers.
Overview
23
23
years of professional experience
Work History
SENIOR MANAGER, DEAL MANAGERS & POST PURCHASE
Amazon Web Services
02.2025 - Current
- Launched automated deal tool in June 2025 by writing requirements, SOPs, and training for AWS cutover from legacy tooling, supporting 3.1k+ sellers in creating 8.5k+ deals in first six months through tiger teams and office hours.
- Completed removal of signature cutoff dates from 24th to month end, aligning AWS with industry standard and reducing ~$125m/yr in delayed revenue risk plus ~100 hours/yr of leadership exception review.
- Supported org consolidation by combining 15-person deal review team with 15-person contracts team into end-to-end deal function, removing split process and expanding team scope; sellers gained single point of contact, improving deal velocity by 20 days within 3 months (31% reduction) from intake to signature.
- Conducted deep dives and business mechanisms (MMR/WBR) to assess business health and enhance scale, velocity, and program strategy.
- Developed proactive outreach process 90 days before expiration, identifying 135 at-risk customers and collaborating with sales to ensure on-time renewal.
- Reduced net attrition by 510bps year over year by partnering with sales to analyze why customers did not renew; findings drove fixes with stakeholder teams, leading 44 customers to resign contracts after attrition.
MANAGER, GLOBAL CONTRACTS & POST PURCHASE
Amazon Web Services
08.2023 - 02.2025
- Supported global contracts team of 2 managers and 21 builders across 7 countries, delivering contracts (6529 +9% YoY) within 2-business-day SLA and ~0.5% onboarding defect rate; supported 80% of deals.
- Helped draft self-service contract narrative and received VP-level legal approval; first non-legal team to create contracts without legal edits, built self-drafting guide enabling ~13k self-drafted contracts across 80 templates and reducing legal engagement by 73% and deal cycle by 5d.
- Aligned enterprise support VP with billing on signature cutoff extension for Phase 1, reducing deal intake reversions by 90%.
- Removed redundant consent to assignment requirement with external stakeholders, cutting 2+ weeks from deal cycle.
- Rebuilt redline program with guardrails, playbook, and MBRs, cutting cycle time 30% YoY (3.75 vs. 5.25 days); resequenced AR approvals and extended validity to 45 days, reducing re-approvals 53%; expanded credit program (GCR multi-disbursement), increasing adoption 10%.
- Built Post Purchase function from the ground up, including PPA non-renewal deep dives and a Monetization engagement model catching defects before they occur.
- Achieved manager satisfaction score of 88% by fostering positive work relationships and named 89% Inclusion Leader.
AMERICAS MANAGER, GLOBAL CONTRACTS TEAM
Amazon Web Services
01.2022 - 08.2023
- Facilitated team growth from 8 to 15 builders through hiring and onboarding, establishing priorities and performance expectations while creating career development plans.
- Directed strategic initiatives to enhance contract velocity and operational excellence, overseeing customer contract negotiations through closure to mitigate risk to AWS.
GLOBAL CONTRACTS TEAM LEAM
Amazon Web Services
01.2020 - 01.2022
- Facilitated launch of self-drafting with Legal by creating first custom framework for global contracts team, enabling drafting and management without legal engagement.
- Documented processes and trained team on CRM-to-Genesis tool transition while building reporting for team progress and project tracking.
CONTRACTS MANAGER II
Amazon Web Services
11.2018 - 06.2021
- Developed approvals and contractual agreements for strategic commercial cloud deals with legal collaboration, providing essential deal management support to sales.
- Coordinated contract workflow across sales, legal, finance, and operations teams.
SENIOR FINANCIAL CONTRACT MANAGER (L3 CONTRACT NEGOTIATOR)
CA Technologies
05.2010 - 11.2018
- Drafted non-standard terms for software, SaaS, education, and services transactions; negotiated with client Procurement and Legal, partnering on $300M deal – one of the largest in company history.
- Led transaction risk assessment and approvals, conducted ASC 606 revenue recognition analysis for top-200 enterprise customers, and created Canadian Most Favored Nations policy and reporting.
CONTRACTS ROLES (CONTRACT ADMINISTRATOR TO CONTRACT SPECIALIST)
EMC2 (now Dell Technologies)
01.2004 - 05.2010
- Analyzed and approved maintenance policy variation requests, ensuring compliance with SOX and revenue recognition controls; coordinated with audit to align processes; tracked SLA and concession metrics; trained teams on Oracle Contracts rollout to enhance system adoption.
Education
B.S. - Business Management
Johnson & Wales University
Providence, RISkills
- Enterprise Contracting & Negotiation
- Contract Negotiation
- Contract Lifecycle Management
- Deal desk strategy
- Value-Based Pricing
- Business reviews
- Performance Analytics
- Business Intelligence
- Salesforce
- Process automation
- Team Leadership
- Executive influence
- Microsoft Excel
LEADERSHIP, COMMUNITY, and AWARDS
Grace Hopper Conference attendee (VP-nominated, sole org representative) (2024), AWS Legend Award Winner (1,300 nominations, 120 winners representing 25 countries, 19 job families, and 57 unique roles (2025), Graduate of the Leadership Development Program (LDP) (Manager Nominated) at CA Technologies (2016)
Timeline
SENIOR MANAGER, DEAL MANAGERS & POST PURCHASE
Amazon Web Services
02.2025 - Current
MANAGER, GLOBAL CONTRACTS & POST PURCHASE
Amazon Web Services
08.2023 - 02.2025
AMERICAS MANAGER, GLOBAL CONTRACTS TEAM
Amazon Web Services
01.2022 - 08.2023
GLOBAL CONTRACTS TEAM LEAM
Amazon Web Services
01.2020 - 01.2022
CONTRACTS MANAGER II
Amazon Web Services
11.2018 - 06.2021
SENIOR FINANCIAL CONTRACT MANAGER (L3 CONTRACT NEGOTIATOR)
CA Technologies
05.2010 - 11.2018
CONTRACTS ROLES (CONTRACT ADMINISTRATOR TO CONTRACT SPECIALIST)
EMC2 (now Dell Technologies)
01.2004 - 05.2010
B.S. - Business Management
Johnson & Wales University