Nicole Dobesh
Green
Summary
Experienced with mortgage loan processing, ensuring seamless end-to-end loan approvals. Utilizes strong organizational skills to manage loan documentation and coordinate effectively with stakeholders. Track record of maintaining compliance and accuracy, delivering high-quality service in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Processor
Marine Credit Union
La Crosse, WI
12.2024 - Current
- Process mortgage applications efficiently, ensuring compliance with industry regulations and company policies.
- Review financial documents for accuracy and completeness, facilitating timely loan approvals.
- Communicate effectively with borrowers, lenders, and internal teams to resolve issues promptly.
- Utilize mortgage processing software to track application progress and maintain detailed records.
- Collaborate with underwriters to clarify documentation requirements and expedite decision-making processes.
- Monitor timelines for loan closings, prioritizing tasks to meet deadlines consistently.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully for over 25 years.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
Sales Account Manager
Dental City
Green Bay, WI
09.2023 - 12.2023
- Developed and maintained relationships with key clients to enhance customer satisfaction.
- Executed strategic sales initiatives to drive account growth and retention.
- Collaborated with cross-functional teams to address client needs effectively.
- Resolved client inquiries promptly, ensuring positive service experiences.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Mortgage Loan Processor
Wells Fargo Home Mortgage
Green Bay, WI
11.2012 - 01.2023
- Assist in training new team members on processing procedures and system navigation.
- Implement process improvements based on feedback, enhancing operational efficiency within the team.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Processed mortgage loan applications accurately and successfully for over 10 years.
- Communicated with originator and applicant concerning progress of loan file.
Education
Human Resources Management
Northeast Wisconsin Technical College
Green Bay, WISkills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- Financial document review
- Information verification
- File management
- Title examination
- Credit evaluation
- Customer communication
- Data entry
- Mortgage loan processing
Timeline
Mortgage Loan Processor
Marine Credit Union
12.2024 - Current
Sales Account Manager
Dental City
09.2023 - 12.2023
Mortgage Loan Processor
Wells Fargo Home Mortgage
11.2012 - 01.2023
Human Resources Management
Northeast Wisconsin Technical College