Nicole Dollerson
Montgomery,USA
Summary
Dynamic professional with a proven track record at FedEx Ground, excelling in customer service and incident reporting. Skilled in nutrition management and emergency response, I consistently enhance team productivity and client satisfaction through effective communication and strategic problem-solving. Committed to delivering exceptional care and safety in every role.
Overview
8
8
years of professional experience
Work History
Private Caregiver
Caroline Oneal
Montgomery, AL
03.2026 - Current
- Facilitated daily living activities for clients, prioritizing comfort and safety.
- Administered medications as prescribed, maintaining adherence to healthcare guidelines.
- Developed and implemented individualized care plans tailored to client needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
Package Handler
Fed Ex Ground
Montgomery, AL
12.2022 - 04.2026
- Achieved optimized package sorting through effective management of conveyor systems.
- Improved package tracking accuracy via proficient handling of scanning devices.
- Elevated team productivity by implementing collaborative strategies that consistently met daily goals.
- Enhanced new hire expertise in safety protocols and handling practices through targeted training initiatives.
Security Guard
Inner Parish Security
Montgomery, AL
12.2020 - 09.2023
- Monitored facility access to deter unauthorized entry and maintain safety for personnel and assets.
- Conducted frequent patrols to pinpoint and rectify security weaknesses in real-time.
- Responded rapidly to incidents by assisting law enforcement and emergency services as required.
- Recorded daily activities, incidents, and safety concerns in comprehensive reports for management evaluation.
Sales Associate
Dollar General
Montgomery, AL
02.2018 - 05.2023
- Achieved high customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained accurate inventory records, contributing to product availability and minimizing stock discrepancies.
- Streamlined cash register operations, resulting in efficient transaction processing and effective cash flow management.
- Enhanced product displays through strategic merchandising, resulting in increased visual appeal and higher sales.
Customer Service Representative
Randstad
Montgomery, AL
01.2020 - 2025
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and chat to ensure timely resolution of issues.
- Documented customer interactions accurately in CRM system to maintain detailed records.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Education
High School Diploma -
Pearl Academy
Montgomery, AL03.2008
Skills
- Meal preparation
- Personal hygiene assistance
- Nutrition management
- Daily living assistance
- Incident reporting
- Security guard license
- Emergency response
- Customer service
- Healthcare customer service
- Customer service excellence
Timeline
Private Caregiver
Caroline Oneal
03.2026 - Current
Package Handler
Fed Ex Ground
12.2022 - 04.2026
Security Guard
Inner Parish Security
12.2020 - 09.2023
Customer Service Representative
Randstad
01.2020 - 2025
Sales Associate
Dollar General
02.2018 - 05.2023
High School Diploma -
Pearl Academy