Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Donaldson

Nicole Donaldson

Whitestown

Summary

Knowledgeable and dedicated customer service professional with over 10 years of work experience. Gap of employment due to taking on the role of stay at home mom and ready to reenter the workforce now that children are in school. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.

Overview

13
13
years of professional experience

Work History

Travel Consultant

InteleTravel
03.2021 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Conducted market research to investigate potential new travel destinations.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for individual, family and business travelers.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Home Health Aide

Magnolia Angels
03.2020 - 05.2021
  • Helped client with managed home care, ensuring efficacy of care by monitoring health status.
  • Followed nutritional plan to prepare optimal meals.
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Transported client for medical and personal outings.
  • Developed rapport to create safe and trusting environment for care.
  • Directed patient in simple prescribed exercises to assist with daily physical therapy routines.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medications in accordance with doctor's instructions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Constructed cognitively stimulating activities.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Customer Service

Costco
03.2012 - 12.2017
  • Worked many different departments including stocking and merchandising all areas of warehouse, cart crew, customer service, and bakery.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with members.
  • Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Front Desk Receptionist

The Stratford
10.2011 - 03.2012
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Completed all tasks in compliance with company policies and procedures.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Supply Administration Operation Specialist

United States Marine Corps
04.2009 - 08.2011
  • Responsible for controlling the ordering and distribution of supplies to the unit assigned to.
  • Knowledge of supply chain management, basic accounting and computer skills needed to track supplies as they arrived and departed warehouse.
  • Trained in combat skills, physical fitness, teamwork, leadership, attention to detail, and ability to perform under pressure.

Education

High School Diploma -

Clackamas Community College
Clackamas, OR
12.2008

Skills

  • Customer Relations
  • Managing Multiple Tasks
  • Customer Service
  • Attention to Detail
  • Proactive and Hardworking
  • Willing to Learn
  • Works Well with Others
  • Travel Planning
  • Multitasking and Organization
  • Policy and Procedure Adherence

Timeline

Travel Consultant

InteleTravel
03.2021 - Current

Home Health Aide

Magnolia Angels
03.2020 - 05.2021

Customer Service

Costco
03.2012 - 12.2017

Front Desk Receptionist

The Stratford
10.2011 - 03.2012

Supply Administration Operation Specialist

United States Marine Corps
04.2009 - 08.2011

High School Diploma -

Clackamas Community College

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Nicole Donaldson