Nicole Donnelly
La Porte,TX
Summary
Experienced Insurance Customer Service Representative with expertise in managing inquiries, processing claims, and maintaining client records. Proven ability to enhance customer satisfaction by utilizing effective communication, problem-solving, and relationship-building skills. Adept at contributing to team success through meticulous attention to detail and exceptional organizational capabilities.
Overview
6
6
years of professional experience
Work History
Laboratory Technician
BHN Seed
Immokalee, FL
04.2024 - 06.2024
- Processed specimens following established protocols while adhering to strict safety standards.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Assisted with the development of new protocols for a variety of scientific studies.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared project files for compliance with operating procedures.
Commercial Accounts Manager
Farmers Insurance Agency
Pearland, TX
06.2022 - 09.2022
- Negotiated and maintained contracts with clients for commercial accounts.
- Resolved customer inquiries and complaints in a timely manner.
- Participated in trade shows and industry events to promote company services.
- Conducted financial analysis of existing accounts to ensure profitability targets were met.
- Created promotional materials such as brochures, flyers, emails campaigns.
Insurance Customer Service Representative
Friends Insurance Agency
Pasadena, TX
05.2018 - 06.2022
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Facilitated payment processing for premium payments and renewals.
- Developed strong relationships with clients by providing exceptional customer service.
Education
High School Diploma -
Immokalee High School
Immokalee, FL06-2006
Skills
- Specimen Processing
- Specimen Preparation
- Clinical lab settings
- Disease specialization proficiency
- Seed testing and analysis
- Sequencing
- Organization
- Insurance terminology
- New Policies Processing
- Teamwork and Collaboration
- Communication Skills
- Customer Service
- Documentation skills
- Relationship Building
- Account Management
Languages
Spanish
Professional
Timeline
Laboratory Technician
BHN Seed
04.2024 - 06.2024
Commercial Accounts Manager
Farmers Insurance Agency
06.2022 - 09.2022
Insurance Customer Service Representative
Friends Insurance Agency
05.2018 - 06.2022
High School Diploma -
Immokalee High School
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