Nicole Drusik
Poughkeepsie,NY
Summary
Motivated individual with a strong background in patient care and blood collection. Recognized for attention to detail and adherence to safety standards, ready to leverage skills to support high-quality patient experiences in a dynamic healthcare setting.
Overview
15
15
years of professional experience
Work History
Phlebotomy Intern
CSL Plasma
Mechanicsburg, PA
02.2022 - 09.2025
- Collected blood samples from patients accurately and efficiently, ensuring patient comfort and safety.
- Assisted in maintaining inventory of phlebotomy supplies, streamlining workflow processes within the lab.
- Adhered to infection control protocols and safety standards while performing venipunctures and capillary draws.
- Collaborated with healthcare team to provide exceptional patient care and address concerns during procedures.
Shift Leader
Loves Travel Stop
Carlisle, PA
02.2018 - 01.2022
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Ensured compliance with health and safety regulations in all operational activities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Dollar General Market
Dauphin, PA
06.2010 - 08.2016
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Analyzed performance metrics to identify areas for operational improvements.
- Developed training materials that streamlined onboarding process for new hires.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Forensic Psychology
Southern New Hampshire University
Hooksett, NH06.2032
Skills
- Blood collection techniques
- Needle disposal
- Patient confidentiality
- Recording data
- Quality control guidelines
- HIPAA compliance
Timeline
Phlebotomy Intern
CSL Plasma
02.2022 - 09.2025
Shift Leader
Loves Travel Stop
02.2018 - 01.2022
Shift Leader
Dollar General Market
06.2010 - 08.2016
Forensic Psychology
Southern New Hampshire University