Nicole Dudley

• Facilitate publishing process for authors from manuscript stage through distribution and beyond
• Organize and manage up to 80 projects simultaneously – prioritizing tasks, communicating with clients,
tracking project details and deadlines, and solving problems as they arise
• Supervise production staff of designers, illustrators, formatters, and printers

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and maintained a list of properties suited to different needs and budgets.
• Continually stayed up-to-date on mortgage rates and related real estate news.
• Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
• Delivered positive, effective sales presentations.
• Negotiated contracts on behalf of clients.
• Presented purchase offers to sellers for consideration.
• Created and implemented marketing plans to drive sales.

• Worked directly with customers to achieve solutions to their products needs.
• Performed initial client assessment and analysis to begin research process.
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
• Directed and coordinated marketing activities and policies to promote products and services.

• Coached employees in successful selling methods and encouraged cross-selling additional products and services.
• Sold and Consolidated Perkins and student loans to loan holders and Universities
• Supervised a sales force of 4 sales associates.
• Built relationships with customers and the community to establish long-term business growth.
• Contacted customers by phone and email in response to inquiries.
• Trained all incoming sales team members.
• Collaborated with marketing department personnel to optimize strategic initiatives.