Nicole Duffield
Fort Lupton,CO
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in enhancing customer satisfaction. Proven ability to lead teams effectively, ensuring timely operations and safety compliance. Adept at managing high-pressure situations while maintaining a positive atmosphere, contributing to overall operational success.
Overview
3
3
years of professional experience
Work History
Gate Lead
Menzies Aviation
Denver, CO
03.2019 - 03.2020
- Directed crew operations to ensure timely departures and arrivals.
- Loaded and unloaded cargo
- Oversaw aircraft safety checks and ensured adherence to flight schedules.
Server
Buffalo Wild Wings
Lakewood
05.2018 - 05.2019
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Accurately processed orders using point-of-sale (POS) system for efficient service delivery.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Resolved guest complaints promptly, ensuring a positive dining experience.
- Participated in inventory management to control stock levels and minimize waste.
Front Desk Receptionist
VASA Fitness
Lakewood, CO
05.2017 - 05.2018
- Greeted and assisted members upon arrival, enhancing overall customer experience.
- Handled member inquiries and resolved issues promptly to maintain satisfaction levels.
- Coordinated with fitness staff to schedule appointments and classes efficiently.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Performed thorough inspections and maintenance of gym equipment, ensuring cleanliness and operational efficiency.
Education
Greeley Central
Greeley, COSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Gate Lead
Menzies Aviation
03.2019 - 03.2020
Server
Buffalo Wild Wings
05.2018 - 05.2019
Front Desk Receptionist
VASA Fitness
05.2017 - 05.2018
Greeley Central