Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

NICOLE DUNN

Marlborough,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Accounts Payable and Receivable Clerk

Marlborough Public Schools
10.2021 - 08.2024
  • Works as a liaison between vendors, end users, and City Hall to resolve accounts payable and receivable issues.
  • Responsible for bi-weekly processing of warrants, checks and special reports.
  • Receive, secure, and process deposits from various school departments.
  • Enter invoices and requisitions into financial software and maintain accurate accounts
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Medical Reimbursement Specialist

HealthDrive
01.2019 - 07.2020
  • Became expert on billing and claim requirements within states of Massachusetts, New Hampshire, and Rhode Island for orthopedic, ophthalmology, and audiology services.
  • Submitted corrected claims and appeals within specific insurance plan’s timely filing / appeal limits.
  • Met assigned daily expectations of reviewing, resubmitting, and documenting 120 accounts per day.
  • Reduced outstanding accounts receivable balances by identifying, investigating, documenting and following up with unpaid and or denied insurance claims in order to obtain payment.
  • Communicated with manager of identified, researched trends such as denials, expected payment rates, and variances.

Reimbursement Coordinator

Spectrum Health Systems, Inc.
11.2013 - 12.2018
  • Successfully completed revenue project bringing in funds from $225,000 yearly to $1.7 million yearly.
  • Bill, track, and receive over ten million dollars yearly from Department of Public Health.
  • Month-end and year-end closing procedures.
  • Create charges, post payments, and adjustments.
  • Track budget contracts through spreadsheets using advanced Excel functions.
  • Obtain authorizations for multiple behavioral health services.
  • Researched rejections, investigating problems to appeal claims.

Medical Office Specialist

Southboro Medical Group Inc.
10.2010 - 11.2013
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Enhanced patient satisfaction by providing timely and efficient front desk support.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.

Education

Bachelor of Science - Exercise Science

University of Tampa
Tampa
2008

Skills

  • Microsoft Excel proficiency
  • Debt collection
  • Data inputting
  • Budget monitoring
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Reliability

Computer Skills

Microsoft Office Suite: Outlook, Excel, Word, Powerpoint

Avatar: Healthcare Management System

STM Medexpress: Healthcare billing system

The Virtual Gateway : Executive Office of Health and Human Services

Epic Health Care Software: Hyperspace 2010

Quickbooks: Premier and Pro



Timeline

Accounts Payable and Receivable Clerk

Marlborough Public Schools
10.2021 - 08.2024

Medical Reimbursement Specialist

HealthDrive
01.2019 - 07.2020

Reimbursement Coordinator

Spectrum Health Systems, Inc.
11.2013 - 12.2018

Medical Office Specialist

Southboro Medical Group Inc.
10.2010 - 11.2013

Bachelor of Science - Exercise Science

University of Tampa

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NICOLE DUNN