NICOLE DUNN
Marlborough,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Accounts Payable and Receivable Clerk
Marlborough Public Schools
10.2021 - 08.2024
- Works as a liaison between vendors, end users, and City Hall to resolve accounts payable and receivable issues.
- Responsible for bi-weekly processing of warrants, checks and special reports.
- Receive, secure, and process deposits from various school departments.
- Enter invoices and requisitions into financial software and maintain accurate accounts
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Medical Reimbursement Specialist
HealthDrive
01.2019 - 07.2020
- Became expert on billing and claim requirements within states of Massachusetts, New Hampshire, and Rhode Island for orthopedic, ophthalmology, and audiology services.
- Submitted corrected claims and appeals within specific insurance plan’s timely filing / appeal limits.
- Met assigned daily expectations of reviewing, resubmitting, and documenting 120 accounts per day.
- Reduced outstanding accounts receivable balances by identifying, investigating, documenting and following up with unpaid and or denied insurance claims in order to obtain payment.
- Communicated with manager of identified, researched trends such as denials, expected payment rates, and variances.
Reimbursement Coordinator
Spectrum Health Systems, Inc.
11.2013 - 12.2018
- Successfully completed revenue project bringing in funds from $225,000 yearly to $1.7 million yearly.
- Bill, track, and receive over ten million dollars yearly from Department of Public Health.
- Month-end and year-end closing procedures.
- Create charges, post payments, and adjustments.
- Track budget contracts through spreadsheets using advanced Excel functions.
- Obtain authorizations for multiple behavioral health services.
- Researched rejections, investigating problems to appeal claims.
Medical Office Specialist
Southboro Medical Group Inc.
10.2010 - 11.2013
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Enhanced patient satisfaction by providing timely and efficient front desk support.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Education
Bachelor of Science - Exercise Science
University of Tampa
Tampa2008
Skills
- Microsoft Excel proficiency
- Debt collection
- Data inputting
- Budget monitoring
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
Computer Skills
Microsoft Office Suite: Outlook, Excel, Word, Powerpoint
Avatar: Healthcare Management System
STM Medexpress: Healthcare billing system
The Virtual Gateway : Executive Office of Health and Human Services
Epic Health Care Software: Hyperspace 2010
Quickbooks: Premier and Pro
Timeline
Accounts Payable and Receivable Clerk
Marlborough Public Schools
10.2021 - 08.2024
Medical Reimbursement Specialist
HealthDrive
01.2019 - 07.2020
Reimbursement Coordinator
Spectrum Health Systems, Inc.
11.2013 - 12.2018
Medical Office Specialist
Southboro Medical Group Inc.
10.2010 - 11.2013
Bachelor of Science - Exercise Science
University of Tampa
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