Nicole Dunstan
Akron,OH
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve department and personal goals.
Overview
13
13
years of professional experience
Work History
Supervisor
Summa Health
Akron
01.2023 - Current
- Tracked progress on projects and provided timely feedback to staff members through weekly huddles and monthly touch bases.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly through monthly dashboards and weekly coaching plans.
- Taking calls forOrthopedics/Sports Medicine, OBGYN and other specialty offices in Summa. Scheduling appointments, sending messages and knowing office processes and provider preferences.
- Working closely with other supervisors and Clinical Access Center departments.
- Monthly communication/meetings with offices to update processes and provider information.
Team Lead
Summa Health
Akron, OH
06.2022 - 01.2023
- Monitor call input/output.
- Assist Patient Access Liaison’s as needed with questions/office directives.
- Monitor call volume’s in que.
- Attendance tracking.
- Work with supervisors and managers with regular status reporting.
Patient Access Liaison
Summa Health
Akron, Ohio
08.2020 - 06.2022
- Taking calls for offices such as but not limited to: Orthopedics/Sports Medicine, OBGYN, Primary Care, Endocrinology and Neurology.
- Training new employee’s in taking calls, processes for nurse triaging, navigating through practice pages, summa@work and Summahealth.org.
Receptionist/Kennel/Groomer/Veterinary Assistant
Turkeyfoot Family Pet Center
Akron, OH
12.2018 - 07.2020
- Check-in/check-out pets and their owners for office visits as well as kennel reservations.
- Take vitals, Triage, receive payments for office visits.
- Scheduling appointments for veterinarians and groomers, handle kennel reservations.
- Provided excellent customer service at all times while interacting pets and their owners.
- End of day reporting and closing duties.
- Assisting Veterinary Technicians and Veterinarians with every day duties.
Photographer
Lifetouch Church Directories And Portraits
Akron, OH
08.2018 - 12.2018
- Set up computer equipment.
- Studio set up/tear down.
- Plan photo styles according to family size.
- Present photographs and portfolio to client.
Receptionist
Belpar Pet Care Centre
Canton, Ohio
08.2015 - 08.2018
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Preparing and completing next day appointments and reminders.
- Submitting Pet Insurance Claim forms.
- Receiving payments for visits.
- Scheduling
Receptionist/Veterinary Assistant
Banfield Animal Hospital
Canton, OH
06.2012 - 08.2015
- Surgery/appointment check-in’s
- Appointment scheduling and reminders.
- Appointment triage and take pet vitals.
- Pet Plan reminders
- Great customer service to internal and external clients as well staff at PetSmart.
- Assisting with complete lab tests and diagnostics such as xrays.
- Vaccine administration.
Education
Certified Veterinary Assistant - Veterinary Science
North Coast Medical Training Academy
Kent, OH07-2006
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH06-2005
Some College (No Degree) - Photography
University of Akron
Akron, OHSome College (No Degree) - Physical Therapy Assistant
Stark State College
Canton, OHSkills
- Verbal and written communication
- Goal oriented
- Staff management
- Training and mentoring
- Processes and procedures
- Documentation and reporting
- Conflict resolution
- Decision-making
- Staff development
- Employee motivation
- Attention to detail
- Process monitoring and improvement
- Policy and procedure development
- Expectation setting
- Coaching and mentoring
- Performance management
- Customer service
- Microsoft Excel, Word and Powerpoint experience
- Public speaking
- Schedule development
- Scheduling
- Critical Thinking
- Epic, ECW, Athena, Nextgen, Intravet and Avimark experience
Timeline
Supervisor
Summa Health
01.2023 - Current
Team Lead
Summa Health
06.2022 - 01.2023
Patient Access Liaison
Summa Health
08.2020 - 06.2022
Receptionist/Kennel/Groomer/Veterinary Assistant
Turkeyfoot Family Pet Center
12.2018 - 07.2020
Photographer
Lifetouch Church Directories And Portraits
08.2018 - 12.2018
Receptionist
Belpar Pet Care Centre
08.2015 - 08.2018
Receptionist/Veterinary Assistant
Banfield Animal Hospital
06.2012 - 08.2015
Certified Veterinary Assistant - Veterinary Science
North Coast Medical Training Academy
High School Diploma -
Cuyahoga Falls High School
Some College (No Degree) - Photography
University of Akron
Some College (No Degree) - Physical Therapy Assistant
Stark State College