Nicole DuVall
Summary
Reliable Front Office manager with excellent skills in customer service, adapting to change, and attentive listening. Remain empathic and calm under pressure, am detail-oriented, have a strong work ethic, am capable of working effectively unsupervised, and master new skills quickly and efficiently.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Lindora Medical Weight Control Center
02.2003 - 07.2006
- Answered multiple phone lines to respond to customer inquiries and transferred calls to appropriate staff members
- Conducted transactions, confirming patient information and processing according to standard protocol
- Monitored office inventory to maintain supply levels
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Completed and met goals of making outbound calls
- Managed patient check-in and check-out procedures, appointments, and payments
- Corrected patients' issues promptly with knowledgeable and friendly service
- Organized charts and patients' rooms for weekly doctor visits
- Attended all training to improve my skills necessary for the position.
Education
Bachelor of Arts - Health and Human Services
The University of Arizona Global
San Diego, CA12.2018
Skills
- Time Management
- Complex Problem Solving
- Scheduling and Calendar Management
- Proficient Oral and Written Communication
- Teamwork and Collaboration
- Office Machinery, (Print, Copy, Fax, Scan, etc)
- Data Entry
- Multitasking
- Suggestive Selling
- Listening Skills
- Microsoft Word, Outlook, Office
- Google Meet, Gmail, Google Docs
Organizations
Lead Volunteer for the Veteran's American Legion Post 39 Youth Baseball Association, 02/01/2019
Timeline
Front Office Manager
Lindora Medical Weight Control Center
02.2003 - 07.2006
Bachelor of Arts - Health and Human Services
The University of Arizona Global
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