Nicole Elkins
Sturgis
Summary
Experienced in coordinating with various departments to facilitate operational efficiency, demonstrating strong team collaboration skills. Successfully organized training sessions for new hires, ensuring they were well-acquainted with workplace protocols and safety measures. Proven ability to maintain a clean and organized work environment by adhering to safety regulations and effectively managing debris removal on construction sites. Familiar with assisting tradespeople in tasks such as measuring and cutting materials, contributing to overall project completion.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
E-ZZZ Truck Parking
Fremont
01.2021 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
General Laborer
PTI Group USA
Three Rivers
03.2025 - 05.2025
- Removed debris from construction sites and disposed of it properly.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Cleaned up job sites after completion of projects.
- Ensured that all safety regulations were followed while working onsite.
- Completed variety of physical labor tasks.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Tested finished goods prior to shipment according to established protocols.
Customer Service Manager
Rite Aide Pharmacy
Coldwater
12.2009 - 04.2013
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
High School Diploma -
James Madison University
06-2001
Skills
- Team coordination
- Employee training
- Customer service
- Inventory management
- Quality assurance
- Safety compliance
- Staff motivation
- Effective communication
- Time management
- Record keeping
- Workplace safety compliance
- Customer rapport
- Team motivation techniques
- Staff training and development
- Multitasking and organization
- Problem-solving
- Staff supervision
- Point of sale operation
- Cash handling
- Sales reporting
- Visual merchandising
- Store operations
- Staff training
- Alarm systems
- Product ordering
- Front end operations
- Bank deposits
- Customer service management
- Opening and closing coordination
- Cash handling accuracy
- Inventory monitoring
- Handling complaints
- Multi-tasking
- Flexible work schedule
- Material handling
- Tool cleaning
- Team collaboration
- Warehouse organization
- Loading and unloading
- Safety procedures
- Mathematical proficiency
- Hand tools operation
- Hand and power tools
- Measuring and cutting
Timeline
General Laborer
PTI Group USA
03.2025 - 05.2025
Assistant Manager
E-ZZZ Truck Parking
01.2021 - Current
Customer Service Manager
Rite Aide Pharmacy
12.2009 - 04.2013
High School Diploma -
James Madison University