NICOLE ELLS
Prineville,OR
Summary
Dedicated and dependable professional with experience in banking, healthcare, customer service, data entry, documentation, and working directly with the public. Strong attention to detail with experience handling sensitive information, maintaining accurate records, communicating with customers and coworkers, and learning new systems and procedures. Known for a strong work ethic, professionalism, approachability, and the ability to remain organized and accurate in fast-paced environments. Interested in applying these skills to court operations, cashiering, case processing, and public service.
Overview
19
19
years of professional experience
Work History
Teller
WELLS FARGO
09.2024 - Current
- Accurately process financial transactions while following established policies, procedures, and risk-management practices.
- Balance and maintain an assigned cash drawer, demonstrating accountability and attention to detail.
- Provide professional and courteous service to customers in a fast-paced banking environment.
- Maintain accuracy and attention to detail while assisting customers and addressing questions or concerns.
- Consistently follow required opening and closing procedures to ensure operational accuracy and security.
- Implemented risk management strategies to mitigate potential financial losses. by following established controls, procedures, and security protocols.
- Utilize computer systems and data-entry processes to accurately complete and document transactions.
- Handle confidential financial information with professionalism and discretion.
Certified Nursing Assistant (CNA)
ST. CHARLES HEALTHCARE SYSTEM | OR
09.2017 - 10.2021
- Assisted patients with activities of daily living, enhancing comfort and promoting independence.
- Provided assistance with activities of daily living, including bathing, dressing, and grooming.
- Performed vital sign assessments, including blood pressure and temperature.
- Documented patient care services accurately, ensuring continuity of care and compliance with health regulations.
- Accurately documented patient care services by charting in designated areas.
- Maintained a clean and safe environment by following infection control policies and procedures.
- Delivered exceptional customer service and communication during interactions with patients, families, and guests, fostering a supportive environment.
- Worked as part of a healthcare team while maintaining professionalism and confidentiality.
Certified Nursing Assistant (CNA)
REGENCY PRINEVILLE SKILLED NURSING & REHABILITATION
02.2015 - 03.2017
- Supported residents in daily activities including meals, transfers, bathing, dressing, and grooming to enhance their quality of life.
- Collaborated with nursing staff to ensure seamless continuity of care for residents.
- Communicated with nursing staff to maintain continuity of care.
- Ensured resident dignity, safety, and comfort while providing direct assistance during daily activities.
- Accurately completed daily documentation while following applicable standards and procedures.
Education Assistant
LEGOLAND CALIFORNIA
03.2010 - 09.2011
- Delivered exceptional customer service during guided boat tours and robotics classes, enhancing guest engagement and learning experience.
- Provided clear information to guests and students during interactions.
- Facilitated positive interactions with guests in a high-traffic area.
- Prioritized safety through ongoing communication and collaboration with team members.
Secretary / Dispatcher
SUNBURST TRUCKING
09.2007 - 08.2008
- Responded to telephone inquiries and supported drivers with necessary load and permit information.
- Engaged with customers, drivers, and staff through phone and in-person interactions to address inquiries.
- Recorded and updated logbook entries to ensure compliance with regulations.
- Maintained accurate logbook entries for compliance with regulations.
- Arranged and stored records systematically for easy access and retrieval.
- Communicated with customers, drivers, and staff via phone and in-person to resolve inquiries.
Education
High School Diploma -
Penn Foster
Certified Nursing Assistant -
Regency Pacific Bend
ORSkills
- Cash Handling & Transaction Accuracy
- Risk management
- Data Entry
- Record keeping
- Attention to Detail
- Confidentiality practices
- Office systems
- Customer Service
- Written & Verbal Communication
- Problem Solving
- Filing & Organization
- Teamwork & Collaboration
- Strong Work Ethic
Timeline
Teller
WELLS FARGO
09.2024 - Current
Certified Nursing Assistant (CNA)
ST. CHARLES HEALTHCARE SYSTEM | OR
09.2017 - 10.2021
Certified Nursing Assistant (CNA)
REGENCY PRINEVILLE SKILLED NURSING & REHABILITATION
02.2015 - 03.2017
Education Assistant
LEGOLAND CALIFORNIA
03.2010 - 09.2011
Secretary / Dispatcher
SUNBURST TRUCKING
09.2007 - 08.2008
High School Diploma -
Penn Foster
Certified Nursing Assistant -
Regency Pacific Bend