Summary
Overview
Work History
Skills
Competencies
Timeline
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Nicole Emerson

Coeur D'Alene,ID

Summary

Specializing in fiberglass repairs and complete overhaul of military and commercial aerospace composite heater components. Demonstrated capacity to elevate team performance and consistently meet production deadlines while adhering to AS9110 Standards.

Overview

19
19
years of professional experience

Work History

Level 3 Lead Composites Technician

SkyOne Aerospace
05.2023 - Current
  • Liaison with shop supervisor to ensure support for technicians
  • Implement production schedule to ensure all deadlines and customer needs are met.
  • Train technicians on proper skills and techniques to use in line with the Repair Station Manuals and according to Techinal Data in reference
  • Train and perform repairs to fiberglass, electrical heater elements, erosion coating, and more.

Industrial Maintenance Technician

Cascade Windows
08.2017 - 05.2018
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Diagnosed, repaired, and replaced faulty electrical, pneumatic, hydraulic and mechanical components to maintain plant safety.

Solutions Specialist

Xfinity Comcast
05.2015 - 04.2016
  • Increased revenue of accounts handled by 107%
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Answered customer questions about billing, account issues, and upgrade possibilities.
  • Received Top Representative in the nation for 3 separate months.

Production Worker

Franz
05.2014 - 11.2014
  • Worked additional shifts to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Adjusted machines to increase revenue.
  • Resolved issues quickly to maintain productivity goals.

Advanced Technical Support Specialist

AT&T
04.2013 - 04.2014
  • Diagnosed and resolved hardware, software and network issues.
  • Evaluated user issues using test scripts and personal expertise.
  • Assisted in implementing and developing training programs.
  • Helped streamline repair processes and procedures.

Hostess

The Otis Grill
05.2006 - 10.2013
  • Promoted business loyalty by fostering positive customer relationships.
  • Minimized customer service complaints by expertly anticipating customer's needs.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including kitchen, food preparation, and payroll.

Skills

  • CNC Software
  • Power and Hand Tool Use
  • Mechanical Expertise
  • Performing Routine Maintenance
  • Machine Diagnostic and Repair
  • Blueprints and Schematics
  • Equipment Installation
  • Machinery Lubrication
  • Plumbing Repairs
  • Conveyor Systems
  • Equipment Calibration
  • Light Upholstery
  • Sensors, Solenoids and Switches
  • 480V, 3 Phase Power
  • Fiberglass
  • Inspection & Training
  • Paint & Prep
  • Riveting
  • Wire repairs
  • AS9110 Standard
  • ITAR Regulations
  • Commercial & Military De-icer Overhaul
  • C-130 Aircraft
  • E-2 Aircraft
  • P-3 Aircraft

Competencies

  • Microsoft Office
  • Adobe Dreamweaver
  • Adobe Photoshop
  • Quickbooks
  • Typing 100+ WPM
  • First-Aid, CPR
  • Registered Nurse's Assistant

Timeline

Level 3 Lead Composites Technician

SkyOne Aerospace
05.2023 - Current

Industrial Maintenance Technician

Cascade Windows
08.2017 - 05.2018

Solutions Specialist

Xfinity Comcast
05.2015 - 04.2016

Production Worker

Franz
05.2014 - 11.2014

Advanced Technical Support Specialist

AT&T
04.2013 - 04.2014

Hostess

The Otis Grill
05.2006 - 10.2013

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Nicole Emerson