Nicole Endres
Clayton
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
23
23
years of professional experience
1
1
Certification
Work History
RN
Department of Veteran Affairs
Garner, NC
08.2025 - Current
- Provided critical support to veterans in urgent settings, evaluating signs of decompensation and ensuring timely interventions.
- Oversaw medication administration triage and addressed inquiries as necessary.
- Guided providers through facility procedures to ensure adherence to established protocols.
- Streamlined supply closet operations to enhance resource accessibility. Contributed to medical emergency team efforts, ensuring prompt response. Enhanced director's workflow by optimizing standard operating procedure flow sheets.
- Assisted in managing primary care lab and canteen activities, contributing to operational readiness for urgent care opening.
- Contributed to department formation and developed strategic relationships with diverse disciplines to promote synergy.
RN
Wakemed
Garner, NC
08.2023 - Current
- Achieved effective management of bed assignments for four patients through versatile role fulfillment as triage, float, charge nurse, ultrasound technician, and IV nurse. Enhanced patient care delivery by adapting to dynamic healthcare environments.
- Completed certifications in ENPC, TNCC, PALS, ACLS, and BLS to enhance clinical competencies.
- Achieved improved patient safety outcomes by actively participating in committees focused on stroke and falls. Drove collaborative efforts that enhanced care protocols and reduced incident rates. Delivered impactful recommendations that informed best practices in patient care.
- Implemented tele-stroke protocols at Wake Med to facilitate timely neurological assessments.
Charge Nurse
Johnston Medical Center
Clayton, NC
03.2010 - Current
- Facilitated lean improvement initiatives aimed at reducing waste and optimizing processes.
- Executed quality improvement strategies aimed at enhancing patient safety standards.
- Collaborated with other healthcare professionals in multidisciplinary rounds discussing patient progress
- Demonstrated proficiency in using electronic health record systems for documentation purposes
- Utilized critical thinking skills to assess complex medical situations accurately
- Cultivated strong relationships with patients through active listening and addressing concerns.
- Facilitated guidance and support for nursing staff in complex patient care scenarios.
- Maintained adherence to strict documentation standards to ensure compliance with applicable regulations throughout the chart review process.
- Trained new nursing assistants on best practices and facility protocols to enhance team efficiency.
RN Remote Triage
Pager
New York, NY
05.2020 - 08.2023
- Conducted remote triage evaluations via chat platform to streamline support processes.
- Facilitated provision of resources to ensure patients receive appropriate follow-up care.
- Utilized clinical knowledge to facilitate clear communication and expedite decision-making in triage situations.
- Achieved optimal triage and patient ratios, ensuring high-quality nursing care.
- Precepted new employees and involved in committees to find innovative ways to recruit new companies and be more efficient.
RN
Hospice of Wake
08.2008 - 03.2010
- Gained trust of patients and families by maintaining open lines of communication, providing vital information on hospice services, and addressing concerns throughout the care process.
- Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
- Coordinated with community resources to ensure seamless transitions between hospital discharge and home hospice admission.
- Educated family members on end-of-life care, empowering them to support their loved ones during the hospice journey.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
RN
St. Francis Hospital
Roslyn, NY
05.2004 - 05.2007
- Triaged each patient and determined priority of care based on physical, psychological and social needs as well as factors influencing patient flow through the emergency care system.
- Implemented evidence-based practices in nursing protocols, contributing to enhanced care delivery and patient satisfaction scores.
- Gave discharge instructions and made sure all needs were met before clients went home.
- Collaborated care with social work, doctors, home care and care management
- Collaborated with interdisciplinary teams to coordinate care strategies, enhancing communication among healthcare providers.
- Mentored junior nursing staff on best practices, fostering a culture of continuous learning and professional development.
RN
Medical Staffing Network
Garden City, NY
11.2004 - 02.2006
- Worked per diem in the er, for winthrop and mercy hospital, (level one trauma centers).
- Facilitated training sessions for new staff on emergency response procedures and hospital protocol compliance.
- Refined triage procedures to ensure timely patient care while upholding quality standards.
- Delivered prioritized care to several patients concurrently, enhancing overall patient satisfaction and safety.
- Delivered high-quality patient care in fast-paced emergency department environment.
- Streamlined communication between diverse teams to enhance patient transitions and ensure adherence to treatment protocols.
- Provided mentorship to junior nurses, emphasizing best practices and fostering a culture of continuous improvement in clinical skills.
RN
Stony Brook Hospital
Stony Brook, NY
09.2002 - 05.2004
- Directed a ten-point assignment to enhance project outcomes and team collaboration.
- Administered dressing changes for PICC lines, central lines, and port-a-caths to maintain patient health and comfort.
- Administered pain relief strategies through PCA's guided imagery and healing touch approaches.
- Executed comprehensive patient care by measuring vital signs, drawing blood, and administering medication with strict adherence to the five rights protocol.
- Provided attentive daily care for infants, focusing on essential activities such as diaper changes and bathing.
- Oversaw newborn care during deliveries, focusing on assessment and immediate needs. Coordinated cleaning and warming processes to promote infant health. Implemented suctioning and CPR protocols as required to support critical situations.
Education
BSN - Nursing
Molloy College
Rockville Centre, NY08.2002
Skills
- IV expert/ultrasound trained
- Documentation and charting
- Strong clinical judgment
- Triage in person and remote
- WakeMed Code Stroke team
- Assisted in start-up of va urgent care in garner, nc
- Lean training
- Team leadership
- Rapid Response Leadership
Certification
TNCC
ENPC
ACLS
Trauma
PALS
Timeline
RN
Department of Veteran Affairs
08.2025 - Current
RN
Wakemed
08.2023 - Current
RN Remote Triage
Pager
05.2020 - 08.2023
Charge Nurse
Johnston Medical Center
03.2010 - Current
RN
Hospice of Wake
08.2008 - 03.2010
RN
Medical Staffing Network
11.2004 - 02.2006
RN
St. Francis Hospital
05.2004 - 05.2007
RN
Stony Brook Hospital
09.2002 - 05.2004
BSN - Nursing
Molloy College