Nicole Ermides
Rochester
Summary
Experienced Administrative Coordinator with a diverse background in various customer service rolls. Possesses strong organizational and interpersonal skills with a passion for fostering positive client experiences.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
University of Rochester
Rochester
04.2023 - Current
- Welcomed visitors upon arrival, providing a safe atmosphere and giving appropriate guidance.
- Responded to inquiries via phone or email effectively, and resolved complaints in a professional manner.
- Managed daily office operations including supply inventory and maintenance requests.
- Collaborated with financial department to organize receipts and process reimbursements.
- Gathered, entered and updated data to maintain departmental records and databases.
- Supervised student office assistants by training new hires, establishing work schedules, monitoring timekeeping, and distributing various responsibilities.
- Provided extra assistance during special projects or events as needed.
Restaurant Hostess
Red Robin
Albany
12.2022 - 04.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Processed payments from guests for dine-in and take-out services.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Front Desk Associate
Springhill Suites By Marriott
Albany
09.2021 - 04.2022
- Greeted guests in a professional and friendly manner while completing the check-in process.
- Provided information about the hotel's amenities, services, and policies to guests.
- Created and booked reservations in person and over the phone.
- Resolved customer complaints to promote guest satisfaction while adhering to company protocols.
- Worked with housekeeping and maintenance staff to address room issues and track occupancies.
- Computed bills, collected payments, and made change for guests using a POS system.
- Supported bookkeeping operations to balance accounts and perform nightly audits.
Bartender
Intermissions Bar & Grill
Geneseo
09.2019 - 03.2020
- Prepared alcoholic and non-alcoholic beverages.
- Maintained knowledge of bar and menu options to make appropriate recommendations and promote specials.
- Operated cash register and POS system for credit transactions and made proper change for cash transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared the bar area by restocking low inventory and setting up proper supplies each shift.
- Prioritized customer safety by monitoring patron behaviors and preventing over intoxication.
Education
Bachelor of Arts - Communications
SUNY Geneseo
Geneseo, NY05-2021
Skills
- Customer service
- Effective communication
- Interpersonal skills
- Microsoft office
- Budget tracking
- Timekeeping management
Timeline
Administrative Coordinator
University of Rochester
04.2023 - Current
Restaurant Hostess
Red Robin
12.2022 - 04.2023
Front Desk Associate
Springhill Suites By Marriott
09.2021 - 04.2022
Bartender
Intermissions Bar & Grill
09.2019 - 03.2020
Bachelor of Arts - Communications
SUNY Geneseo
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