RENEISHA VERNON

Assisting with ensuring the most efficient and effective use of public funds

Interviewing clients and computing budgets

Determine initial and continuing eligibility for financial programs

• Conducted phone-based processing of health care coverage applications involving tasks such as creating tax households, evaluating household income, interpreting Marketplace decisions regarding eligibility determination, and assisting with enrollment in suitable health plans.

• Ensured prompt and efficient support for customers, resolving their issues with accuracy.

• Assisted customers with store navigation, sales completion, and returns processing.

• Researched, diagnosed, and troubleshooted to identify solutions for resolving customer issues.

• Delivered exemplary customer service by promptly addressing questions regarding policies and procedures.