Nicole Ertel
South Hamilton,MA
Summary
Self-motivated, hardworking and driven sales focused individual eager to learn about the robotics industry. Outgoing and not afraid of cold calling. Experience in Inside Sales, Peer Mentoring, relationship management and delivering program initiatives focused on increasing visibility and community involvement. Expertly generates and increases sales while delivering top-notch customer service. Driven to obtain new customers quickly. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships. Excellent communication and relationship-building skills. Diverse experience across animal hospitals and private veterinary clinics with a focus on sales and customer service. Recognized for compassionate, competitive, kind demeanor and outstanding animal observation abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
IDS Imaging Development Systems
Stoneham, MA
10.2023 - Current
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Participated in trade shows and conventions to generate leads.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contacted new and existing customers to discuss product and service solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Entered all information into CRM and ERP systems.
Peer Mentor
North Shore Consortium
Salem, MA
05.2019 - 05.2023
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
Front Desk Receptionist
Best Fitness
Danvers, MA
06.2021 - 09.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Sales/Boat Operator
Freedom Boat Club
Beverly, MA - Massachusetts
05.2020 - 09.2020
- Maintained cleanliness, neatness and organization of customer areas.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Converted leads into prospects and booked appointments.
- Emphasized and enforced company objectives to reaffirm and validate member expectations.
Veterinary Technician
Danvers Animal Hospital
Danvers, MA
04.2017 - 12.2019
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Assisted with polishing, removing stains and other dental procedures.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assistant Stable Manager
Castle Neck Farm
Essex , MA
06.2016 - 08.2019
- Cared for livestock by regularly feeding and watering animals.
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Refilled feed and water for livestock, adhering to feeding schedules.
- Monitored horses' health and temperament for signs of injury and illness.
- Trained and rode horses across wide age range and exhibited excellent horse handling skills.
- Prepared horses for travel.
Veterinary Technician
Hamilton Wenham Veterinary clinic
Hamilton, Ma
04.2016 - 06.2017
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Walked dogs while enforcing good behavior and manners.
Education
Bachelor of Arts - Communication And Buisness Application
University of New Hampshire
Durham, NH05.2023
High School Diploma -
Essex Technical High School
Danvers, MA05.2019
Skills
- Prioritization and Time Management
- Attention to Detail
- Customer Service-Oriented
- Research and Data Analysis
- Customer Assistance and Interaction
- Issue Handling
- Physical Examination
- Pre-Anesthetic Preparation
- Effective Verbal and Written Communication
- Organization and Prioritization
- Relationship Building
- Team Collaboration
- Salesforce CRM
- Lead Qualification
- Opportunity Identification
- Territory Management
- Prospect Follow-Up
- Client Retention
- CRM proficiency
- Client Relationship Management
- B2B Sales
- Fluent in ASL
- Data Migration
- Multitasking
- Adaptability and Flexibility
- Teamwork and Collaboration
Affiliations
- Varsity Lacrosse Athlete
- Future Farmers of America
- Vet Science Career Development Event
- Community service
Certification
- Certified OSHA-10
- Certified Pet first aid
Accomplishments
- High Honor Roll
- Deans List
- FFA Greenhand Degree
- Hunter Jumper Equestrian
Additional Information
Recommendations available upon request from UNH Faculty, Business and Industry leaders.
Timeline
Inside Sales Representative
IDS Imaging Development Systems
10.2023 - Current
Front Desk Receptionist
Best Fitness
06.2021 - 09.2021
Sales/Boat Operator
Freedom Boat Club
05.2020 - 09.2020
Peer Mentor
North Shore Consortium
05.2019 - 05.2023
Veterinary Technician
Danvers Animal Hospital
04.2017 - 12.2019
Assistant Stable Manager
Castle Neck Farm
06.2016 - 08.2019
Veterinary Technician
Hamilton Wenham Veterinary clinic
04.2016 - 06.2017
Bachelor of Arts - Communication And Buisness Application
University of New Hampshire
High School Diploma -
Essex Technical High School
- Certified OSHA-10
- Certified Pet first aid
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