Summary
Overview
Work History
Education
Skills
Accomplishments
Conclusion
Timeline
Generic

Nicole Esham

Seaford,DE

Summary

Goal oriented, sales leader, offering 13 years of experience with a wide range of expertise. I am committed to motivating myself and others, along with leading my team to success and profit. I pride myself heavily in my ability to build and maintain meaningful relationships with clients, colleagues, and supervisors alike. I am tenacious, driven, strategic, hard-working, and dependable. I truly believe I will be an asset wherever I go, and I am more than willing to dedicate myself to a team that is as motivated as I am.

Overview

13
13
years of professional experience

Work History

Sales Representative/ Manager in Training

Airbase Carpet And Tile Mart
05.2017 - Current
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Developed tailored problem-solving techniques to suit individual customer needs, increasing overall satisfaction rates.
  • Developed strong rapport with customers and created positive impressions.
  • Developed and delivered engaging product presentations to convey features and benefits.
  • Merchandised products and displays to optimize sales and create a visually appealing show room.
  • Identified and targeted builder/contractor accounts to secure current and future relationships.
  • Utilized CRM software to manage customer accounts and track leads.
  • Maintained up-to-date knowledge of products, industry trends, and consumer patterns to ensure informed conversations during customer interactions.
  • Retained excellent client satisfaction through 5-star Google reviews, helping to generate future business and maintain positive relationships with existing customers.
  • Trained and mentored new sales representatives.
  • Negotiated contracts with customers and learned to overcome many objections.

Sales Representative

Verizon Wireless
12.2014 - 02.2017
  • Conducted product demonstrations to educate customers on features and benefits, along with troubleshooting existing devices.
  • Increased repeat business by building lasting trust-based relationships with clients.
  • Consistently met or exceeded quotas by implementing skills and techniques and overcoming customer objections.
  • Generated weekly and monthly reports on sales performance to engage employees and create a competitive environment.
  • Developed and implemented marketing plans to drive sales.

Sales Representative

AT&T Mobile Communications
08.2013 - 05.2014
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed and maintained understanding of products, services and competitors to enhance sales presentation.
  • Consistently met or exceeded quotas by setting personal goals and striving to be successful.

Assistant Manager

RadioShack
12.2011 - 08.2013
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed strategy to increase sales and drive profits.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Server

IHOP
05.2011 - 12.2011

Education

High school diploma -

Seaford Senior High School
Seaford, DE
06.2010

Skills

  • Sales Coaching
  • Negotiation expertise
  • Verbal and written communication
  • Rapport and relationship building
  • Product Knowledge
  • Social Media Savvy
  • Systems and software expertise
  • CRM Software
  • Customer Service
  • Time Management
  • Customer Complaint Resolution
  • Closing Techniques
  • Operating Procedures and Policies
  • Positive and upbeat
  • Solution selling
  • Staff Training and Development
  • Client Base Retention
  • Customer Order Management

Accomplishments

Awarded for consistently being in “The Top 10” throughout my entire career with Airbase Carpet and Tile. Some of the rewards I have received are a new washer and dryer, a family vacation, and a new garage door.


During my time with Verizon, AT&T, and RadioShack, I also consistently maintained a top-writer status and received several awards, one of which being a VIP visit to a Phillies game.

Conclusion

Thank you for taking the time to learn a little bit about me and my professional accomplishments. I look forward to hearing from you and hopefully becoming a part of your team!

Timeline

Sales Representative/ Manager in Training

Airbase Carpet And Tile Mart
05.2017 - Current

Sales Representative

Verizon Wireless
12.2014 - 02.2017

Sales Representative

AT&T Mobile Communications
08.2013 - 05.2014

Assistant Manager

RadioShack
12.2011 - 08.2013

Server

IHOP
05.2011 - 12.2011

High school diploma -

Seaford Senior High School

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Nicole Esham