Nicole Esposito
Stafford,TX
Summary
Service-oriented Management Trainee focused on maintaining consistent record of achievement in multiple areas of operations. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning.
Overview
17
17
years of professional experience
Work History
Front End Retail Cashier
Costco Wholesale
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
Night Merchandising Supervisor
Costco Wholesale
10.2023 - 01.2024
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Evaluated merchandise mix based on consumer preferences, adjusting assortments accordingly to drive sales growth.
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
- Ensured adherence to established safety guidelines, maintaining a safe working environment for team members.
- Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
Membership / Refund Clerk
Costco Wholesale
02.2009 - 10.2023
- Process merchandise returns and exchanges
- Assist members by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Receive payments by cash, check, credit cards, and automatic debits.
- Communicated membership cost and benefits to prospective members
- Cultivated loyal member base through events and promotion of members-only services.
- Assisted prospective and established members in person or by telephone.
Hardlines Manager
Costco Wholesale
12.2020 - 08.2021
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Night Merchandising Manager
Costco Wholesale
10.2020 - 12.2020
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on sales floor and making moves with appropriate items (i.e. coupon items, focus items, mandatory items.)
- Organized shift meetings to communicate and resolve issues for night operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Optimized store displays and appearance via strategic merchandising.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies, and tasks.
Night Merchandising Supervisor
Costco Wholesale Corp
01.2020 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Produce Supervisor
Costco Wholesale
11.2019 - 01.2020
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed
- Updated signage to reflect current prices and help promote target merchandise
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Ensured employees are removing outdated and overripe items from stock to eliminate health risks
- Ensured work environment was kept safe, neat and clean at all times
- Supervise employees to make sure product is rotated while being stocked to maintain freshness and promote customer purchase
- Generated signage for produce goods and performed price check functions.
- Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
- Successfully reduced damage and destroy items by 9%.
Front End Supervisor
Costco Wholesale
11.2017 - 11.2019
- Maintain productivity and improve front end
- Coordinate employee breaks, lunches, and side tasks. Asks for help from other departments when necessary
- Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags
- Performs cashiering, boxing, and other Front End duties
- Assists members with questions and problems regarding merchandise, membership, payment or service to provide prompt and courteous member service
- Observes employee performance and paperwork to determine that proper department procedures are followed
- Provides training, encouragement, advice and feedback to Front End employees
- Performs audits for items that are returned
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Organized and updated schedules to optimize coverage for expected customer demands
- Managed team of 70 cashiers and cashier assistants, promoting positive work environment through effective communication, active engagement and hands-on assistance
Administrative Assistant
Temco Service
04.2016 - 04.2017
- Issue requisition forms to create purchase orders
- Performed all work order requests through Oracle's JD Edwards Enterprise One
- Issue and process Direct Labor Requisitions for Business Units
- Coordinate with managers for labor needed
- Gather and process all supply requisitions and monthly orders
- Updating any or all NYC Operations printed materials such as Production Rates, Job Descriptions, Employee Work Schedules, Service Control Sheets and Contractual work
- Issue and process all Personnel Action forms for employees including but not limited to extensions in employment, changes to various information, terminations, etc.
- Ensure all paperwork was filed correctly
- Collect and update Vacancy Credit reports for billing, monthly
- Enter payroll for various business units using NOVA time 4000
- Maintain back-up for Certificate of Insurance requests
- Assist Sales Executive with work order requests and proposals
- Provide check distribution list as well as distributing check to all staff and management for buildings employees.
Vault Clerk
Costco Wholesale
12.2011 - 04.2015
- Earned management trust by serving as a key holder, responsible for opening and closing the Vault
- Open and close cash registers performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash draws
- Ensuring deposits made to the bank were accurate and ready in a timely manner
- Ensure all checks were written and processed correctly
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Handled daily heavy flow of paperwork and cooperated with Sales Audit department
- Answered calls addressing member inquiries solving problems and providing new product information
- Served as main liaison between members, management and sales team
- Managed wide variety of customer service and administrative task to resolve member issues quickly and efficiently
- Communicated with members via phone and in-person to obtain payments on outstanding accounts
- Provide departments with cash loans when necessary
- Provided manual checks when need for payment of bills or member satisfaction
- Directed calls to appropriate individuals and departments
- Completed all point of sale opening and closing procedures, including counting contents of each register
Front End Assistant
Costco Wholesale
02.2008 - 02.2009
- Greet members and ascertain what each member wants or needs
- Answer questions regarding store and its merchandise
- Receive and process cash or credit payments from members.
- Assist members with packing their merchandise into their wagons.
Education
Certificate of Hearing - Court Reporting
New York Career Institute
New York, NY12.2017
High School Diploma -
New Drop High School
Staten Island, NY2006
Skills
- Planning and organization
- Schedule management
- Superb time management
- Rapid 10-key data entry
- Issue and conflict resolution
- Verbal communication
- Performance evaluation
- Sales presentations
Timeline
Front End Retail Cashier
Costco Wholesale
01.2024 - Current
Night Merchandising Supervisor
Costco Wholesale
10.2023 - 01.2024
Hardlines Manager
Costco Wholesale
12.2020 - 08.2021
Night Merchandising Manager
Costco Wholesale
10.2020 - 12.2020
Night Merchandising Supervisor
Costco Wholesale Corp
01.2020 - 10.2020
Produce Supervisor
Costco Wholesale
11.2019 - 01.2020
Front End Supervisor
Costco Wholesale
11.2017 - 11.2019
Administrative Assistant
Temco Service
04.2016 - 04.2017
Vault Clerk
Costco Wholesale
12.2011 - 04.2015
Membership / Refund Clerk
Costco Wholesale
02.2009 - 10.2023
Front End Assistant
Costco Wholesale
02.2008 - 02.2009
Certificate of Hearing - Court Reporting
New York Career Institute
High School Diploma -
New Drop High School
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