Nicole Everhardt
Sylvania,OH
Summary
An organized and ambitious individual with 19 years of clerical, patient care, and customer service experience. I have the ability to maintain a consistent mature but cheerful demeanor and adapt to different situations. I come with customer-focused professionalism, management experience, the ability to multitask, plan, organize and prioritize work. An eagerness to learn and use my education and experience to become an asset to the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Call Taker
Lucas County 911
03.2022 - 03.2024
- Received and prioritized emergency calls, ensuring swift response to critical incidents.
- Interpreted caller information to dispatch appropriate emergency services effectively.
- Utilized advanced communication systems for real-time incident tracking and coordination.
- Trained new staff on call-taking procedures and emergency protocols for improved efficiency.
- Assessed situations quickly, providing guidance and support to callers in distressing circumstances.
- Collaborated with law enforcement and medical personnel to facilitate seamless operations during emergencies.
Director of Marketing and Social Media
Groth & Associates
06.2018 - 01.2022
- Designed and implemented social media strategies that align with the firm's goals.
- Created and optimized content that reinforced the client/firm relationship.
- Interacted with social media users to promote a positive community experience.
- Created highly targeted paid ads, within social media's ever-changing guidelines, with a custom audience, location, and date, while keeping a goal to improve spending efficiency.
- Emailed vendors for various projects such as ordering supplies for marketing purposes and getting quotes on products.
- Established marketing mock-ups for potential future use by the firm. Including logos, and banners.
Lab Technician
The University of Toledo Medical Center
12.2017 - 01.2021
- Answered incoming calls from different facilities and directed phone calls to the proper departments.
- Faxed specimen reports.
- Received specimens from internal and external sources, logged them into the proper system and sent them to the correct department inside the lab, such as coagulation, hematology, immunology.
- Performed blood collection on patients, while maintaining patient privacy.
- Sorted and filed reports that come from other draw sites on the heath science campus.
Phlebotomist
ProMedica Health System
06.2016 - 10.2018
- Performed analytical testing of procedures, such as: bleeding times, sweat chlorides, D-Xylose tolerance, and point-of-care testing using proper techniques.
- Performed and documented quality control procedures utilizing laboratory computer information systems.
- Followed strict principles of sepsis, antisepsis and assisted in the care of the patient before, during, and after specimen collection.
Central Transporter
ProMedica Health System
01.2013 - 06.2016
- Responded to Code Blues, for CPR assistance, and stroke alerts for prompt transport to CT scan.
- Sustained a high degree of safety for all patients.
- Assisted with inpatient care, as needed, within the receiving departments.
- Safely transported patients to diagnostic testing departments, along with transfer of patients to different floors within the hospital.
- Remained accountable for any other assignment within my scope of training and ability, as needed, in addition to any listed job requirements.
Supervisor
First Care Ambulance
12.2010 - 05.2013
- Complied with all HIPAA regulations.
- Supervised the day-to-day operations of the ambulette division.
- Filed daily compliance logs, and made sure they were filled out properly.
- Trained new employees on every aspect of the job.
- Instructed employees to problem solve any issues that may arise.
Unit Secretary
The University of Toledo Medical Center
10.2001 - 04.2007
- Answered multiple phone lines.
- Faxed medications that needed to be received from the pharmacy.
- Entered all doctor’s orders into a computer system.
- Took down all charts and filed the information into the appropriate sections.
- Handled several different tasks at one time.
- Called and set up follow-up appointments for patients upon discharge from the hospital.
- Ran the dispatch center for the transport department which required answering the phone and typing into the PTS 2.0 computer system.
- Adhered to JCAHO standards at all times.
Education
Associate in Arts (AA) -
Owens State Community College
Perrysburg, OH05.2018
High school diploma - undefined
Central Catholic High School
Toledo, OH06.2000
Skills
- Experience with multi-line communication systems
- Customer service
- Experienced in medical terminology usage
- Supervising experience
- Experience with HIPAA standards
- Phone etiquette
- Computer skills
- Organizational skills
- Management
- Clerical experience
Certification
- Certified Phlebotomist - Present
- Paralegal - January 2006 to Present
- Received my paralegal certificate in 2006.
- Certified Nursing Assistant (CNA) - February 2009 to Present
- Received my certified Nursing Assistant certificate in 2009.
- Basic Life Support (BLS) - March 2016 to March 2018
- I learned Basic Life Support training during my time at Flower Promedica Hospital.
Awards
Service Excellence Award - October 2016, I was given this award for excellent customer service, with patient care, and for demonstrating the core values of Promedica.
Timeline
911 Call Taker
Lucas County 911
03.2022 - 03.2024
Director of Marketing and Social Media
Groth & Associates
06.2018 - 01.2022
Lab Technician
The University of Toledo Medical Center
12.2017 - 01.2021
Phlebotomist
ProMedica Health System
06.2016 - 10.2018
Central Transporter
ProMedica Health System
01.2013 - 06.2016
Supervisor
First Care Ambulance
12.2010 - 05.2013
Unit Secretary
The University of Toledo Medical Center
10.2001 - 04.2007
High school diploma - undefined
Central Catholic High School
Associate in Arts (AA) -
Owens State Community College