Nicole Farley
Hicksville,Ohio
Summary
Proven leader at Edgerton Village Market, adept in customer service management and problem-solving, significantly enhancing store operations and client satisfaction. Expert in training and mentoring, employing multitasking and organizational skills to maintain high standards. Achieved positive relationships with clientele through proactive communication and feedback. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Edgerton Village Markey
10.2019 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Kaiser Grocery
08.2014 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
Certificate of Completion - Early Childhood Education
Four County Career Center
Archbold, OH05.1993
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store Opening and Closing
- Training and mentoring
Timeline
Store Manager
Edgerton Village Markey
10.2019 - 05.2024
Store Manager
Kaiser Grocery
08.2014 - 10.2019
Certificate of Completion - Early Childhood Education
Four County Career Center
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