Nicole Ferge
Athens
Summary
Registered nursing professional with extensive experience in case management and care coordination. Successfully facilitated interdisciplinary meetings and monitored treatment plans to enhance patient outcomes, ensuring adherence to guidelines and regulations. Committed to quality-driven care and effective communication with patients and healthcare teams.
Overview
10
10
years of professional experience
Work History
RN Case Manager
Aspirus Wausau Hospital
Wausau
03.2025 - Current
- Delivered comprehensive case management services to clients facing chronic illness or disability.
- Coordinated care across various settings, including patient education and discharge planning, to support seamless transitions.
- Monitored treatment plans to ensure compliance with established guidelines and improve patient outcomes.
- Facilitated interdisciplinary meetings to enhance patient case management strategies.
- Evaluated care plans for medical necessity and compliance with relevant regulations.
- Managed authorization requests utilizing electronic health record systems to streamline processes.
Telephonic Triage Nurse
Aspirus Weston Clinic
Weston
08.2020 - 03.2025
- Prioritized urgent cases and triaged calls according to clinical guidelines.
- Assessed patient symptoms through telephonic consultations to determine appropriate care needs.
- Utilized evidence-based practice guidelines for informed triage assessments.
- Collaborated with healthcare providers to develop tailored patient care plans.
- Provided patients with health management and preventive measures through remote communication to enhance self-care.
- Coordinated specialist referrals to facilitate timely patient evaluations and ensure continuity of care.
- Documented patient interactions and clinical information in electronic health record systems.
- Maintained knowledge of current medical treatment protocols and procedures.
Registered Nurse Supervisor
Marshfield Medical Center
Marshfield
08.2018 - 08.2020
- Supervised nursing staff, ensuring adherence to protocols and delivery of quality patient care.
- Conducted performance reviews to uphold quality standards in patient care.
- Implemented nursing policies to improve operational efficiency across departments.
- Managed nursing staff scheduling to optimize coverage and workflow.
- Conducted training sessions, improving team skills and expanding clinical knowledge.
- Facilitated communication among physicians, nurses, and ancillary departments to strengthen interdisciplinary collaboration.
- Resolved staff conflicts promptly while maintaining high morale.
Travel Registered Nurse
Onward Healthcare
09.2016 - 05.2018
- Provided comprehensive patient care tailored to diverse healthcare environments, enhancing patient outcomes.
- Administered medications and monitored vital signs to ensure patient safety.
- Collaborated with multidisciplinary teams to formulate effective patient care plans.
- Educated patients and families on effective health management and recovery strategies, fostering understanding and adherence.
- Accurately documented patient information in electronic health records systems.
- Maintained thorough documentation of medical history, vital signs, and medications administered.
- Responded swiftly to emergencies and changes in patient conditions, ensuring timely interventions and improved patient safety.
RN Case Manager
Delray Medical Center
Delray Beach
04.2017 - 11.2017
- Facilitated communication between patients, families, and healthcare teams regarding care decisions.
- Monitored patient progress and adjusted care plans based on individual needs.
- Created comprehensive discharge plans for patients transitioning from acute care to home or alternate facilities, promoting safe and effective recovery.
- Collaborated with insurance companies to obtain necessary authorizations for services.
- Developed documentation for utilization review processes, ensuring compliance with regulatory standards.
- Streamlined communication channels between patients and providers, facilitating timely and informed decision-making.
- Utilized electronic health records to efficiently track patient information.
- Conducted regular case file reviews to ensure adherence to regulations.
Medical Surgical Registered Nurse
ministry saint clare's hospital
Weston
11.2015 - 09.2016
- Monitored patient vital signs, promptly reporting significant changes to healthcare team to facilitate timely interventions.
- Administered medications and treatments per physician orders and hospital protocols, ensuring patient safety and compliance.
- Documented patient assessments, interventions, and outcomes in electronic health records, contributing to continuity of care.
- Educated patients and families on health management and post-discharge care instructions.
Education
Master of Science - Nursing
WALDEN UNIVERSITY
Minneapolis, MN11-2022
Bachelor of Science - Nursing
RASMUSSEN COLLEGE
Wausau, WI11-2018
Skills
- Case management
- Care coordination
- Utilization management
- Patient assessment
- Triage assessment
- Medical necessity evaluation
- Resource allocation
- Health records
- Records management
- Team collaboration
- Patient advocacy
Facilities Worked At
- Aspirus Wausau Hospital
- Capital Regional Medical Center
- Delray Medical Center
- Oconee Memorial Hospital
- Ministry Saint Clare's Hospital
Websites
Timeline
RN Case Manager
Aspirus Wausau Hospital
03.2025 - Current
Telephonic Triage Nurse
Aspirus Weston Clinic
08.2020 - 03.2025
Registered Nurse Supervisor
Marshfield Medical Center
08.2018 - 08.2020
RN Case Manager
Delray Medical Center
04.2017 - 11.2017
Travel Registered Nurse
Onward Healthcare
09.2016 - 05.2018
Medical Surgical Registered Nurse
ministry saint clare's hospital
11.2015 - 09.2016
Master of Science - Nursing
WALDEN UNIVERSITY
Bachelor of Science - Nursing
RASMUSSEN COLLEGE