Nicole Ferguson
Garden City,MI
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
Salvation Army Thrift Store
Garden City, MI
05.2019 - 02.2020
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Production Line Assembler
Ace Packaging
Brownstown, MI
05.2007 - 12.2010
- Followed work orders to correctly assemble building components.
- Assembled components using hand tools and power tools.
- Inspected completed products for defects and conformance to quality standards.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Followed detailed instructions from supervisor to complete assigned tasks.
- Stacked assembled items onto pallets for shipping or storage.
Front End Customer Service Associate
A&W® Restaurants
Ecorse, MI
12.2002 - 04.2003
- Provided customers with product information, prices, availability, and delivery options.
- Processed orders quickly and accurately while adhering to company policies.
- Demonstrated strong problem-solving skills when addressing customer issues.
Front End Customer Service Associate
Wendy's
Lincoln Park, MI
06.1998 - 12.1998
- Provided customers with product information, prices, availability, and delivery options.
- Processed orders quickly and accurately while adhering to company policies.
- Greeted customers warmly upon entering the store or on the phone call.
Skills
- Customer Support
- Complex Problem-Solving
- Tactful and Diplomatic
- Customer Service
- Stock Replenishment
- Team Collaboration
Timeline
Customer Service Associate
Salvation Army Thrift Store
05.2019 - 02.2020
Production Line Assembler
Ace Packaging
05.2007 - 12.2010
Front End Customer Service Associate
A&W® Restaurants
12.2002 - 04.2003
Front End Customer Service Associate
Wendy's
06.1998 - 12.1998
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