Nicole Ferguson
Dayton,OH
Summary
Experienced driver with 4 years in customer service and non-medical transport roles, demonstrating reliability, route planning, and excellent client interactions. Skilled in optimizing travel routes, ensuring timely arrivals, and maintaining vehicle safety and cleanliness. Enthusiastic about leveraging strong communication and problem-solving abilities to enhance service efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Non-Emergency Transportation Driver
Recovery Rides
05.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Complied with federal, state and local laws and regulations to reduce risks.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of passengers by adhering to strict driving guidelines and performing regular vehicle maintenance checks.
- Drove safely in various weather and road conditions to avoid accidents.
Customer Service/Delivery Driver
Kroger Fulfillment Center
10.2022 - 01.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Paratransit Driver
Greater Dayton RTA
09.2021 - 10.2022
- Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
Delivery Driver
Uber Eats
07.2021 - 09.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained strong relationships with clients through proactive communication and personalized service.
Delivery Driver
DoorDash
03.2020 - 09.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
No Degree - Fashion Merchandising
Herkimer County Community College
Herkimer, NYHigh School Diploma -
Hancock Central High School
Hancock, NY06.1999
Skills
- Defensive Driving
- GPS Navigation
- Safe Driving Practices
- Strong Work Ethic
Timeline
Non-Emergency Transportation Driver
Recovery Rides
05.2023 - Current
Customer Service/Delivery Driver
Kroger Fulfillment Center
10.2022 - 01.2023
Paratransit Driver
Greater Dayton RTA
09.2021 - 10.2022
Delivery Driver
Uber Eats
07.2021 - 09.2021
Delivery Driver
DoorDash
03.2020 - 09.2021
No Degree - Fashion Merchandising
Herkimer County Community College
High School Diploma -
Hancock Central High School
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