Nicole Fernandes
East Providence,RI
Summary
Multifaceted customer relations professional offering 15+ years of interpersonal expertise ranging from youth, adult, and geriatric populations. Committed, motivated and determined to executing effective change and data driven progress.
Overview
11
11
years of professional experience
Work History
Independent Contractor Behavior Analyst
Health Services
01.2013 - Current
- Perform specific needs of geriatric clientele on 1:1 basis determined by unique treatment care plan
- Consult on average 8+ hours of consecutive direct care, companionship, dietary needs and appropriate medical attention to ensure compliance and safety
- Reinforce maintenance of socializing and cognitive functioning by engaging client in conversations and multi-faceted activities
- Analyze patient behavior with cognitive tests, record daily progress notes and submit a weekly report for collective team review
ISAT Counselor
Harmony Hill School
08.2022 - 03.2023
- Intensive Stabilization Assessment Treatment and Trauma Informed Care counseling providing behavior management, accountability, teaching problem solving skills and acting as a mentor
- Maintain a therapeutic environment by supervising clients, and assistant counselors, ensuring and promoting a safe and positive environment managing crises and emergencies
- Promptly respond to behavioral issues, adhere to safety standards and encourage healthy living habits, listen and problem solve to provide a safe, secure, and positive environment for each resident
- Document records of risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
COVID-19 Case Investigator
Rhode Island Department Of Health
02.2021 - 09.2021
- Acquired proficiency in Salesforce data entry to successfully conduct COVID-19 case interviews which captured intake information and contact tracing
- Increased data collection by capturing relevant health information, informing intakes of resources, and providing proper isolation and quarantine guidelines
- Utilized Microsoft 365 Applications, specifically Teams to effectively communicate with colleagues in order to contribute and receive support
Behavioral Coach
New Alternatives-Therapeutic Behavioral Services
02.2016 - 07.2017
- Provided 1:1 behavioral services for youth and adolescent clients, family, and guardians for short-term intensive therapy
- Educated client with emotional awareness by implementing positive alternatives to decrease target behaviors
- Completed an average of 15 client case reports weekly to monitor progress
Commuter Student Lounge Manager
Point Loma Nazarene University
08.2015 - 06.2017
- Managed a team of 5 under-graduates to operate the Commuter Students Lounge in adherence to University policies and objectives
- Conducted social events, group activities, team building workshops, and trainings to reinforce productivity
- Reported payroll, weekly progress charts and student affaires updates to Senior Management
Education
Bachelor of Science - Cognitive Psychology
Johnson & Wales University
Providence, RI08.2020
Associate of Science - Psychology
Point Loma Nazarene University
San Diego, CA10.2018
Skills
- CITI Behavioral Research Certified
- Psychiatry Doctoral Research Intern
- Regional Coordinator
- Elevated Sales Specialist
- Trauma Informed Care Specialist
- National Honor Society Member
- Youth Ministry Leader
- University Manager
Volunteer Experience
Earn Your Leisure; Global Financial Literacy Educational Platform
Volunteer Assistant to Operations Manager
Rhode Island, Massachusetts , New York, Houston, Virtual
2020-2022
Empower Through Play; Global Mission Trips
Volunteer Regional Coordinator
Haiti, Dominican Republic, Cape Verde
April 2018-August 2019
Skills
- Global Networking
- Salesforce Proficiency
- Zotero Database Proficiency
- Outstanding Communicator
- Exceptional Empathetic Social Ethics
- Trauma Informed Care
- Effective Responses to Crisis
- Intermediate Excel Proficiency
- Semi-Fluent Creole Proficiency
- Intermediate French Proficiency
- Research Surveying Experience
Intern Experience
University of Massachusetts-Lowell
Research Assistant Intern-Contributed research to fellowship dissertation
June 2020-August 2020
Timeline
ISAT Counselor
Harmony Hill School
08.2022 - 03.2023
COVID-19 Case Investigator
Rhode Island Department Of Health
02.2021 - 09.2021
Behavioral Coach
New Alternatives-Therapeutic Behavioral Services
02.2016 - 07.2017
Commuter Student Lounge Manager
Point Loma Nazarene University
08.2015 - 06.2017
Independent Contractor Behavior Analyst
Health Services
01.2013 - Current
Bachelor of Science - Cognitive Psychology
Johnson & Wales University
Associate of Science - Psychology
Point Loma Nazarene University
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