GARRETT REYNOLDS JR

· Led in Pacific Ridge School's operational health and safety efforts for students, employees, and faculty in response to the COVID-19 pandemic. Operates as the schools BinaxNOW Lead and point of contact for the CDPH California K-12 School Rapid Testing Program at Pacific Ridge School. Successfully collected and conducted over 22,000 COVID tests and mitigated the spread of COVID-19 infections on campus and in the Pacific Ridge School community since December 2020.

· Coordinated COVID-19 testing using PCR and BinaxNOW COVID-19 Antigen testing kits. Utilized Primary.Health COVID testing platform to document and report test results to the CDPH, students, and families. Partnered with the San Diego County Department of Health and Human Services to implement and pilot CUE Health Molecular / PCR testing technology for on campus confirmatory COVID testing.

· Directed and launched the COVID-19 student testing program for Pacific Ridge School and was responsible for conducting COVID testing for over 680 students, over 150 employees, and visitors.

· Trained COVID testing staff. Organized vaccination records, and quarantine and isolation related affairs. Responsible for overseeing Health Assistant duties, including patient care, first aid, health care assessments, delegating nursing staff duties, and scheduling.

· Developed COVID-19 testing protocol and procedures in collaboration with the PRS COVID Safety team, San Diego Department of Health and Human Services, San Diego County Office of Education, CUE Health, and the California Department of Public Health.

· Collaborated with our Health Center and Student Support office to organize student medical profiles, medical concerns, student learning profiles, and immunization records.

· Performed administrative and organizational support for the Health Center, Global Travel Program, Student Support Center, and Pacific Ridge field trips utilizing Word, Google Slides, Docs, and Sheets, Veracross and Magnus Health systems.

• Educated students on approaches to Ceramics and Pottery during Pacific Ridge Schools Summer
• Programs using visual, tactical/hands on, and oral instruction
• Developed curriculum for students to learn hand building techniques: pinch pots, slab building, coil building, and the potter’s wheel
• Students also learned bisque and glaze firing processes to decorate their work
• Instructed students on how to create functional and conceptual forms of art.

• Administered COVID-19 tests to students, faculty, and staff while tracking and documenting test results
• Supported instructors and their camps in tandem with the Director of Summer Programs & Extension
• Programs
• Led as the on-site point of contact for parents, students, and camp instructors
• Collaborated with the IT
• Department, Admissions, and Facilities to enable camps to operate successfully
• Communicated with instructors and students to ensure camps successfully met expectations
• Provided First-Aid for students and facilitated COVID-19 mitigation measures for visitors, students, and employees
• Built professional relationships with prospective families and future program students.

• Provided Technical Support for Type 1 Diabetics using Tandem Insulin Pumps and other associated medical equipment including: Infusion Sets, Dexcom Continuous Glucose Monitors, and Tandem
• Software
• Captured customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals) and determined the level of complexity of each contact with the goal of achieving the highest initial resolution
• Documented every call into a Client Relationship Management (CRM) system, conversed with customers in an empathetic and supportive manner to promote the most precise information relating to the issue and handled all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs and FDA regulations
• Responded to inbound calls and emails arriving randomly to the Tandem Diabetes Care technical support line or inbox and used approved communication guidelines to respond to customer concerns or inquiries
• Demonstrated good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests
• Used training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system
• Identified potential health and safety issues with products and followed appropriate internal notification procedures
• Acted as a customer advocate to represent customer needs internally, ensuring work was performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements, all while meeting Tandem Diabetes Care Customer Technical Support department metrics.

• Operated in the Student Affairs Office’s CalFresh Outreach Center and University Food Pantry assisting students experiencing food and housing insecurity with the Dean of Students Office
• Conducted outreach during CSULA campus events, assisted students applying for CalFresh and
• MediCal, directed students to LA County DPSS and campus related services
• Led numerous oral presentations to students living in campus housing on LA County DPSS services and campus related services for enrolled students
• Served students during University Wellness week fairs and Health Awareness related events
• Maintained strict student privacy and handled confidential student information in congruence with
• HIPAA guidelines and statues for data security.