Nicole Ferrara
West Islip,NY
Summary
Adept at driving operational efficiency, I excelled as an Office Manager at Multi Business Services, mastering office administration and customer service. My proactive approach led to streamlined office procedures, enhancing staff coordination and productivity. Skilled in Microsoft Office and Quickbooks, my focus on organizational excellence significantly contributed to our team's success.
Overview
6
6
years of professional experience
Work History
Project Manager
Montauk Homes, LLC
Bridgehampton, NY
04.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Office Manager
Multi Business Services
Shirley, NY
09.2018 - Current
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.
- Coordinate office staff activities to ensure maximum efficiency.
- High-paced environment, constant multitasking.
- Answered phones and transferred calls, organized files, and pulled client folders.
- Printed and prepared Microsoft Word and Excel documents.
- Worked out of Microsoft Office for emailing.
- Basic knowledge of Quickbooks for invoicing and receiving client reports.
- Kept logs of all outgoing calls and had to determine the importance of the incoming calls and either forward them directly, or take a message.
Education
Diploma -
Islip High School
Islip, NY06.1998
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Multi Business Services
09.2018 - Current
Project Manager
Montauk Homes, LLC
04.2012
Diploma -
Islip High School