Nicole Ferro
Fort Lauderdale
Summary
Dynamic healthcare administrative assistant with extensive experience in healthcare management, regulatory compliance, and patient care initiatives. Expertise in collaborating with cross-functional teams to enhance operational workflows in fast-paced clinical environments. Multilingual proficiency in Spanish, English, and Italian, combined with three citizenships, fosters exceptional cross-cultural communication and adaptability. A strong commitment to advancing healthcare quality and operational excellence through strategic planning and effective management practices drives continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automated Logistical Specialist
Army National Guard
04.2022 - Current
- Supervise and manage logistics and warehouse operations, ensuring accurate inventory control, efficient receiving, storage, and shipping. Maintain precise documentation for material tracking and compliance. Lead and train teams to enhance logistical efficiency and operational effectiveness.
Manager – Administrative & Logistical Operations
Asylum Seeker Resource Support- Army National Guard
05.2022 - 11.2024
- Supported asylum seekers in a healthcare setting, managing scheduling, documentation, and healthcare coordination. Ensured well-being, improved living conditions, and optimized logistical operations for efficiency.
Generalist Medical Assistant
Medrite Urgent Care
10.2022 - 12.2023
- Provided administrative and patient support, managing intake, scheduling, records, and billing. Improved patient satisfaction through efficient operations and strong communication.
Medical Assistant Support Staff
Army National Guard
12.2021 - 05.2022
- Assisted in Covid-19 healthcare operations, managing test sites, supporting patients, and aiding vaccination efforts. Adapted to crisis conditions, enhancing efficiency in testing, vaccination, and logistical support during the pandemic.
After School Program Coordinator
Colorful Fox
01.2020 - 02.2022
- Prepared educational materials, organized activities, assisted with assignments, and maintained attendance records. Demonstrated strong organizational and time-management skills in a dynamic environment.
Education
BACHELLORS - HEALTHCARE ADMINISTRATION
CUNY SCHOOL OF PROFESSIONAL STUDIES
NYAssociate in science - Healthcare
QUEENSBOROUGH COMMUNITY COLLEGE
Bayside, NY01.2024
Automated Logistical Specialist Course - undefined
United States Army Quartermaster School
Fort Lee, VA07.2022
Skills
- Healthcare Administration: Scheduling, patient intake, records, billing
- Logistics Management: Inventory control, supply chains, and equipment
- Patient Care Coordination: Ensures quality care and seamless services
- Regulatory Compliance: Knowledge of HIPAA
- Healthcare IT: EHR and management systems
- Team Leadership: Trains and motivates teams
- Crisis Management: Adapts to fast-paced, high-pressure settings
- Problem-Solving & Multitasking: Strong organizational and decision-making skills
Certification
- IS-100.c: Introduction to Incident Command System (ICS-100) – Department of Homeland Security, 2025 (certificate)
- Army Life-Saving Course – United States Army, April 2022
- Emergency Medical Response, Trauma Care, CPR, and Advanced First Aid Training. Automated Logistical Specialist (92A) – United States Army National Guard, July 2022 – Present
LANGUAGE COMPETENCIES
Spanish: native language
English: fluent (speaking, reading, writing)
Italian: intermediate (speaking, reading); basic (writing)
Awards
Dean’s List – Queensborough Community College (2021-2023), Dean’s List – CUNY School of Professional Studies (2024 - Current), Alpha Phi Theta Honor Society – Queensborough Community College
Timeline
Generalist Medical Assistant
Medrite Urgent Care
10.2022 - 12.2023
Manager – Administrative & Logistical Operations
Asylum Seeker Resource Support- Army National Guard
05.2022 - 11.2024
Automated Logistical Specialist
Army National Guard
04.2022 - Current
Medical Assistant Support Staff
Army National Guard
12.2021 - 05.2022
After School Program Coordinator
Colorful Fox
01.2020 - 02.2022
BACHELLORS - HEALTHCARE ADMINISTRATION
CUNY SCHOOL OF PROFESSIONAL STUDIES
Associate in science - Healthcare
QUEENSBOROUGH COMMUNITY COLLEGE
Automated Logistical Specialist Course - undefined
United States Army Quartermaster School
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