Nicole Festa
St Petersburg,Florida
Summary
Proven track record in enhancing customer satisfaction and sales, leveraging exceptional customer service and product knowledge. Skilled in relationship building and multitasking, I significantly boosted repeat business through creative thinking and teamwork. Expert in navigating high-stress environments, my approach consistently delivers positive outcomes and fosters continuous improvement.
Overview
8
8
years of professional experience
Work History
Woman's Stylist, Retail Consultant
Darien Sports Shop
09.2022 - 05.2024
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant suggestions for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
Sales Associate
New Country Lexus Of Westport
02.2022 - 05.2022
- Handled all transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the industry.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Technology Specialist
New Country Lexus Of Westport
08.2021 - 05.2022
- Mentored members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
- Logged updates on support tickets to communicate status to users and managers.
- Administered networks by creating user accounts and managing permissions.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve business strategies.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
Server
Donovan's Restaurant
06.2016 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - General Studies
Southern Connecticut State University
New Haven, CT05.2020
High School Diploma -
Fairfield Warde High School
Fairfield, CT06.2019
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Creative Thinking
- Teamwork and Collaboration
- Relationship building and management
- Building Positive Rapport
- Flexible Schedule
- Sales expertise
Timeline
Woman's Stylist, Retail Consultant
Darien Sports Shop
09.2022 - 05.2024
Sales Associate
New Country Lexus Of Westport
02.2022 - 05.2022
Technology Specialist
New Country Lexus Of Westport
08.2021 - 05.2022
Server
Donovan's Restaurant
06.2016 - 05.2022
No Degree - General Studies
Southern Connecticut State University
High School Diploma -
Fairfield Warde High School
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