Nicole Fillingham
Mount Pleasant,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Evolve Tele-Services Inc
East Lansing
04.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by watching occupancy.
Sales Representative
Evolve Tele-Services Inc
East Lansing, MI
12.2012 - 04.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Answered customer questions about products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Degree - General Studies
Lansing Community College
Lansing, MIBachelor Of Arts - Human Services
Siena Heights University
Adrian, MISkills
- Product and service knowledge
- Customer rapport
- Sales Strategies
- Employee Performance Evaluations
- Customer Service
- Computer Skills
- Problem Resolution
- Professional and Courteous
- Employee Coaching and Mentoring
Timeline
Assistant Manager
Evolve Tele-Services Inc
04.2014 - Current
Sales Representative
Evolve Tele-Services Inc
12.2012 - 04.2014
Associate Degree - General Studies
Lansing Community College
Bachelor Of Arts - Human Services
Siena Heights University