Nicole Flanagan
Faulkner Automotive
Newport,PA
12
years of professional experience
Dynamic Accounting Manager with a proven track record at Faulkner Automotive, excelling in financial reporting and general ledger management. Recognized for enhancing team productivity and customer satisfaction through effective training and process improvements. Strong interpersonal skills complement expertise in payroll processing and month-end reporting, driving operational success.
Work History
Deal Team Lead
1 Year- Led team to optimize workflow and enhance productivity within automotive service operations.
- Developed training programs for new staff, improving onboarding efficiency and team performance.
- Implemented process improvements that decreased service turnaround time and increased customer satisfaction.
- Coordinated daily activities to ensure adherence to safety protocols and operational standards.
Accounting Manager
3 Years 2 Months- Assisted customers with service inquiries, providing accurate information on vehicle maintenance and repair options.
- Coordinated service appointments, ensuring efficient scheduling to maximize technician productivity.
- Managed customer communications, following up on service updates and resolving issues promptly.
- Utilized dealership management software for tracking service history and generating invoices accurately.
Deal Clerk
5 Years 2 Months- Supervised daily operations of clerical tasks to ensure efficient workflow.
- Trained and mentored new clerks on standard procedures and best practices.
- Managed inventory records using dealership management systems for accuracy.
- Coordinated communication between departments to streamline service processes.
Service Advisor
1 Year 11 Months- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Assisted customers in understanding vehicle features, services, and maintenance requirements.
- Coordinated service appointments and managed scheduling for optimal efficiency.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
Service Advisor
6 Months- Assisted customers with service inquiries, providing accurate information on vehicle maintenance and repair options.
- Coordinated service appointments, ensuring efficient scheduling to maximize technician productivity.
- Managed customer communications, following up on service updates and resolving issues promptly.
- Utilized dealership management software for tracking service history and generating invoices accurately.
Education
Bachelor of Science - Business Adminstration
High School Diploma
Skills
Journal entries
Payroll processing
Bookkeeping
Financial reporting
Bank reconciliation
General ledger accounting
General ledger management
Payment collection
Fixed asset management
Closing procedures
Interpersonal relations
Month-end reporting
Year-end closing
Profit and loss monitoring
Timeline
Accounting Manager
Faulkner Automotive
05.2023 - CurrentRead More
Deal Team Lead
Faulkner Automotive
05.2022 - 05.2023Read More
Deal Clerk
Faulkner Automotive
03.2017 - 05.2022Read More
Service Advisor
Faulkner Subaru Mechanicsburg
04.2015 - 03.2017Read More
Service Advisor
Brenner Chrysler Jeep
10.2014 - 04.2015Read More
Central Penn College
Bachelor of Science from Business Adminstration
Read More
Newport High School
High School Diploma
Read More