Nicole Fleckinger
Madison,WI
Summary
Dynamic and results-driven Bank Manager with over 10 years of progressive leadership experience in retail banking and financial services. Proven expertise in branch management, sales growth, and team development, with a strong track record of delivering outstanding customer experiences and driving operational excellence. Adept at building high-performing teams, managing multimillion-dollar portfolios, and strengthening client relationships. Seeking to leverage leadership and financial expertise in a senior management role.
Overview
11
11
years of professional experience
Work History
Bank Manager
BMO US
10.2022 - Current
- Lead branch operations, staff development, and client relationship management for a high-volume financial center.
- Oversee achievement of sales and service goals, including deposit growth, loan production, and customer satisfaction metrics.
- Implement process improvements to streamline operations, increase efficiency, and ensure compliance with regulatory standards.
- Foster a collaborative culture that enhances employee engagement and retention.
- Led team to achieve operational efficiency through process improvements and staff training initiatives.
- Developed strategic plans to enhance customer service quality and branch performance metrics.
Senior Bank Manager
Associated Bank
12.2021 - 10.2022
- Directed branch performance, leading a team of bankers and tellers to exceed sales and service objectives.
- Developed business relationships with affluent and small business clients, strengthening the bank’s local presence.
- Trained and coached staff on consultative sales strategies, risk management, and compliance protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Branch Manager
Associated Bank
03.2015 - 12.2021
- Managed daily operations of a full-service branch with responsibility for P&L, budgeting, and strategic planning.
- Drove consistent revenue growth through cross-selling of banking, lending, and investment products.
- Increased branch deposit base and loan portfolio by cultivating strong customer and business relationships.
- Ensured regulatory compliance, risk mitigation, and audit readiness.
- Led branch operations, ensuring compliance with banking regulations and organizational policies.
- Developed and implemented strategic sales initiatives to enhance customer engagement and service quality.
Assistant Branch Manager
Associated Bank
07.2014 - 03.2015
- Supported branch leadership in driving sales, customer service, and operational performance.
- Mentored front-line staff, improving sales performance and customer satisfaction.
- Developed and implemented staff training programs to improve team performance and client interactions.
- Supervised daily branch operations to enhance customer service and operational efficiency.
Education
Bachelor of Science - Finance
Purdue University
11.2022
Business Management - undefined
University of Wisconsin–Whitewater
01.2012
Skills
- Retail banking management
- Team leadership and development
- Risk management and compliance
- Client relationship management
- Banking systems expertise
- Efficiency enhancement
- Branch management
- Teller auditing
- Portfolio management
Timeline
Bank Manager
BMO US
10.2022 - Current
Senior Bank Manager
Associated Bank
12.2021 - 10.2022
Branch Manager
Associated Bank
03.2015 - 12.2021
Assistant Branch Manager
Associated Bank
07.2014 - 03.2015
Business Management - undefined
University of Wisconsin–Whitewater
Bachelor of Science - Finance
Purdue University