Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Nicole Flores

Bell Gardens,CA

Summary

Organized and motivated employee eager to apply customer service, multitasking and organizational skills in various environments. Proficient at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relations

Gourmet Imports
Alhambra, Cal
11.2022 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Utilized various software programs such as Excel, Word, Access and QuickBooks when completing tasks
  • Performed daily data entry into accounting software programs such as QuickBooks
  • Posting customer payments by recording cash, checks and credit card transactions
  • Ensuring timely collection of outstanding balances from customers
  • Preparing daily bank deposits for cash receipts
  • Reviewed and updated pricing information in the company database to ensure accuracy
  • Processed orders quickly and efficiently while ensuring accuracy in order entry details.

Car Rental Agent

California Rent-A-Car
Santa Monica, CA
10.2021 - 08.2022
  • Drafted contracts, explained terms to customers and acquired signatures
  • Resolved customers' complaints regarding products or services
  • Processed rentals and collected associated payments
  • Reviewed daily sales transactions and analyzed for errors.

PT Cashier

El Pollo Loco
Maywood, CA
06.2017 - 03.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Trained new team members in cash register operation, stock procedures and customer services
  • Operated cash register or POS system to receive payment by cash, check and credit card.

PT Lead Sales Associate

Bella Dreams Photography
Huntington Park, CA
01.2017 - 01.2020
  • Processed payments and returned receipts, cash, coin and cards to customers
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items
  • Created eye-catching merchandise displays to entice customers into store
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.

Education

Bachelor of Arts Business Administration -

California State University Los Angeles
08.2024

Associate of Arts Business Administration -

East Los Angeles College
06.2022

Skills

  • Fluent in Spanish
  • Organizational Skills
  • Leadership experience
  • Communication skills
  • Problem-solving abilities
  • Customer Service
  • Good Work Ethic
  • Tech-Savvy
  • Intuit QuickBooks
  • Microsoft Word/Excel
  • Order entry
  • Payment Processing

Certification

  • Excel Associate - Microsoft Office Specialist for Office 2019
  • Tableau Essential Training
  • Accounting Assistant
  • Legal Office Executive
  • Executive Legal Assistant
  • Advanced Accounting Specialist

Languages

Spanish

References

References available upon request.

Timeline

Customer Relations

Gourmet Imports
11.2022 - 04.2024

Car Rental Agent

California Rent-A-Car
10.2021 - 08.2022

PT Cashier

El Pollo Loco
06.2017 - 03.2021

PT Lead Sales Associate

Bella Dreams Photography
01.2017 - 01.2020

Bachelor of Arts Business Administration -

California State University Los Angeles

Associate of Arts Business Administration -

East Los Angeles College

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Nicole Flores