Michelle Flores
Phoenix,AZ
Summary
A driven and experienced professional with having upholding excellent customer service/ food handling expertise. With given the opportunity to learn something new occurs in the workplace, personally never pass down the opportunity as driven to thrive and be a valuable team member.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Circle K
Phoenix, AZ
04.2024 - Current
- Collaborated with team members to achieve daily goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Assisted customers in locating items throughout the store.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Verified age requirements for purchase of alcohol and tobacco products.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Processed credit card payments via POS terminal in a secure manner.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Educated customers on loyalty programs and processed membership registrations.
- Processed and verified age for the sale of age-restricted products according to legal guidelines.
- Cleaned parking areas, restrooms or equipment and removed trash.
Pizza Professional Team Member
Pizza Patrón
Phoenix, AZ
02.2023 - 04.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Blended ingredients and mixed dough, following recipes.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Measured and weighed ingredients to prepare dough for recipes.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
Team Member
Dunkin' Donuts
Phoenix, AZ
11.2022 - 02.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Worked closely with front-end staff to assist customers.
- Received and accurately processed customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Applebee's Grills and Bar
restaurant chain
Phoenix, AZ
07.2022 - 09.2022
- Kept customer and food preparation areas clean and well-organized.
- Answered product and order questions accurately and professionally.
- Handled cash, credit card and check transactions.
- Working alongside the expo line
- Answering the phone
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Popcorn Handler
The Duce
Phoenix, AZ
10.2019 - 10.2019
- Operate industrial popcorn equipment to make popcorn
- Assist with preparing customer orders and handing their custom popcorn orders
- Practice food safety handling
- Ensure a clean and safe work environment by following practices for cleanliness and hygiene with equipment and work areas
- Ability to work in a fast-paced environment
- Ability to follow instructions and work methodically and quickly on repetitive tasks
- Can be on your feet for an extended period of time
CTE Teacher Assistant Intern
Maie Bartlett Heard Elementary School
Phoenix, AZ
10.2018 - 02.2019
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Developed and implemented lesson plans based on curriculum objectives.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
CTE Floral Designer Intern
Metro Tech High School Floral Shop
Phoenix, AZ
08.2017 - 05.2018
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Stayed current on latest floral trends and supplier products by conducting careful research.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Metro Tech High School
1900 W Thomas Rd, Phoenix. AZ 8501505.2019
Some College (No Degree) -
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Bilingual in English and Spanish
- Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
- Highly self motivated professional with strong intrinsic drive to excel and achieve results and tasks
- Able to prioritise tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
- Skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
- Able to work well in a team, contributing ideas and cooperating with others to achieve common
- Compassionate professional driven to create a supportive and inclusive environment for superiors,team members and customers
- An experienced problem solving professional, who utalises critical thinking and systematic approach to resolve complex problems
- Have the ability to be determined to complete work tasks or instructions with no problem
- Provided exceptional customer service by (answering queries, informing customers on sales/promotion, etc)
- Coordinated the end-to-end management of customer orders (ensuring mely delivery/ customer
- Meticulous and detail oriented professional with an eye for accuracy
- Able to address customer needs and ensuring they have a good experience
Languages
Spanish
Professional
Affiliations
FBLA( Future Business Leader of America)
Member of FBLA( 2015-2019)
-Adapt a street ( all four years)
-Annual Fall Festival ( three years)
Online Testing Tournament ( two years)
-Fall leadership Conference ( three years)
- Regional Conference ( two years)
- State Conference ( two years)
Spanish Honor Society (2015-2019)
* SHS Jr. Club Officer ( 2017-2019)
- Freshman orientation( 3 years)
- Back to School Club Fair( 3 years)
- Co- host semi-weekly meeting ( 2 years)
- Friday Fun Night ( 4 years)
- Annual Fall Festival ( 2 years)
- Day of the Dead Festival ( 4 years) ( 4 years in volunteering in food stand and 2 years co-hosting along with other club officers in planning the biggest school festival of the school year).
- Senior award ceremony ( 2 years in co- hosting and planning this event)
School Play: Grease ( 2016-2017)
- The Role of Ms. Lynch
EdRising ( 2018-2019)
- member of Edrising
- State conference ( 1 year)
Certification
Benz School of Floral Design: Principle of Floral Design Certification (2017-2018)
- Metro Tech High School CTE( Career and technical education) Floral Design class I was trained to be a Intern Floral Designer/ business entrepreneur. From being able to attend this class and having to pass the test to be able to receive this certification means I have full knowledge of both the Floral and Business Industry. In addition with this certification can help get employment in Floral Industry. But if I pursue a career outside of Floral Industry, this certification can help me as during the time I was trained as a Floral Designer I gained valued skills such as Customer Service skills, Leadership, Multitasking skills, Accountability,Conflict resolution and more. In which for future employer I will be working with they will know want skills I have.
EFood Handler Certification (2023-2026)
- With this certification, I have ensure knowledge to have abilities to handle,serve, prepare and display food.
From Food safety, contamination and cross contamination awareness, time and temperature controls, cleaning and sanitizing, and personal hygiene. From which working in any restaurant or hospitality industry this certification insured my employer of that I am self-evident and care of the well being of the customers. As having a employee who has knowledge of safe food handling helps uphold business reputation and food standard
Paraprofessional Certification - 2019
Back in the year 2019, My High School offered an Education Profession CTE Class that lasted one year. In which having to take this class, students taking the class gets the opportunity to take the ParaPro Assessment. This allows individuals who pass the assessment to be able to work in an educational setting under the supervision of licensed educators. From having to learn so much about stages of child development, classroom management, creating and learning to make lesson plans. We used what we learn in the classroom into being interns at local elementary in the area. My classmates and I engaged and assisted the teacher we got to work with being their teacher assistant. Myself and my classmates got the opportunity to interact with the students. With myself having to work with a kindergarten classroom, I was able to work with young children. But by the end of our hands-on training being intern teacher assistants my classmates and I needed to create a one-hour lesson plan. It was our final exam and we had to let a classmate record us teaching the students through our phones. For we would send the recorded video to my teacher Ms. P for her to grade. Once our hands-on training being an intern teacher assistant, we then to study and prepare for the ParaPro Assessment. In which on April 24, 2019 my classmates and I went to Willams Field High School in Gibert, AZ to take our assessment. For then I scored a 465, as then I pass the assessment.
Timeline
Team Member
Circle K
04.2024 - Current
Pizza Professional Team Member
Pizza Patrón
02.2023 - 04.2024
Team Member
Dunkin' Donuts
11.2022 - 02.2023
Applebee's Grills and Bar
restaurant chain
07.2022 - 09.2022
Popcorn Handler
The Duce
10.2019 - 10.2019
CTE Teacher Assistant Intern
Maie Bartlett Heard Elementary School
10.2018 - 02.2019
CTE Floral Designer Intern
Metro Tech High School Floral Shop
08.2017 - 05.2018
High School Diploma -
Metro Tech High School
Some College (No Degree) -
Maricopa Community Colleges - Phoenix College