Nicole Flores-Rivas
Rex,GA
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Experienced with food preparation, knife handling, and maintaining kitchen cleanliness. Utilizes efficient organizational skills to streamline kitchen processes and support chefs. Knowledge of food safety protocols and effective teamwork.
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in any role.
Overview
5
5
years of professional experience
Work History
Schematic Coordinator
Sprouts Farmers Market
Stockbridge Ga
09.2024 - 08.2025
Backup Scan Coordinator
Kroger
Stockbridge, GA
10.2023 - 08.2024
- Learned how to change store signing
- Learned how stores change price tags/ how to make price changes
- Adjusted to new working schedules
- Maintained accurate inventory records through consistent monitoring and updating of scanned items.
- Implemented quality control measures to ensure the accuracy and reliability of all scanned data.
- Expedited daily tasks by utilizing software tools for barcode creation and label printing.
- Optimized productivity by executing routine maintenance and troubleshooting on scanning equipment as needed.
- Reduced discrepancies in inventory counts through thorough analysis and timely resolution of scanning errors.
Server / waitress
Ocharlys
McDonough, GA
06.2023 - 10.2023
- Learned to work better as a team
- Learned to understand other methods of teaching
- Learned to better manage time
Server/Waitress
Serafino's Italian Restaurant
Stockbridge, GA
09.2022 - 05.2023
- As a server:
- Communicate with customers politely and efficiently
- Ability to multitask
- Ability to keep up with restaurant maintenance
- Work efficiently with others
Prep Cook
Serafino's Italian Restaurant
Stockbridge, GA
01.2022 - 05.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Waitress
Las Trojas Cantina
Morrow, GA
03.2021 - 08.2021
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Cashier/Customer Service
Food Depot
Rex, GA
11.2020 - 03.2021
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
Education
High school diploma - undefined
Morrow High School
Ellenwood, GA05.2023
Skills
- Bilingual
- Food safety
- Food handling
- Kitchen experience
- Food industry
- Meal preparation
- Food preparation
- American Sign Language
- Ambidextrous
- Musical internship
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
- Project coordination
- Presenting ideas and plans
- Project management
- Information collection
- Document control
Languages
Spanish - Fluent
English - Fluent
American Sign Language - Beginner
Timeline
Schematic Coordinator
Sprouts Farmers Market
09.2024 - 08.2025
Backup Scan Coordinator
Kroger
10.2023 - 08.2024
Server / waitress
Ocharlys
06.2023 - 10.2023
Server/Waitress
Serafino's Italian Restaurant
09.2022 - 05.2023
Prep Cook
Serafino's Italian Restaurant
01.2022 - 05.2023
Server/Waitress
Las Trojas Cantina
03.2021 - 08.2021
Cashier/Customer Service
Food Depot
11.2020 - 03.2021
High school diploma - undefined
Morrow High School