Nicole Florez
Brentwood,NY
Summary
Proven to enhance patient satisfaction and streamline operations, I leveraged my expertise in medical assisting and compassionate communication at my previous jobs. Skilled in EMR/EHR and fluent in Spanish, I adeptly manage patient data while ensuring comfort and confidentiality, significantly improving service efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Stony Brook Medicine At Stony Brook Internists
Commack, NY
11.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
Front and Back Office Medical Assistant
New York Gynecology Surgery
Bay Shore, NY
03.2022 - 02.2023
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Medical Call Center Representative
New York Cancer And Blood Specialists
Port Jefferson Station, NY
11.2019 - 06.2021
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
Education
Medical Assistant Certification - Medical Assisting
Hunter Business School
Medford, NY10.2023
High School Diploma -
St. John The Baptist DHS
West Islip, NY 06.2017
Skills
- Medical Coding
- Patient Scheduling
- Patient Registration
- Medical Charting
- Medical Terminology
- Payment Collection
- EMR / EHR
- Documentation
- HIPAA Guidelines
- Insurance Verification
- Medical Billing
- Vital Sign Monitoring
- Phlebotomy
- Phlebotomy Techniques
- Medical Procedures
- Maintaining confidentiality
- Anatomy and Physiology Knowledge
- Sterile technique
- Fluent in SPANISH
Certification
- Certified Medical Assistant, Hunter Business School - 02/2023-10/2023
- Basic Life Support, American Heart Association - Renew by 08/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Front Office Receptionist
Stony Brook Medicine At Stony Brook Internists
11.2023 - Current
Front and Back Office Medical Assistant
New York Gynecology Surgery
03.2022 - 02.2023
Medical Call Center Representative
New York Cancer And Blood Specialists
11.2019 - 06.2021
Medical Assistant Certification - Medical Assisting
Hunter Business School
High School Diploma -
St. John The Baptist DHS