Nicole Flowers
Louisville
Summary
Detail-oriented and reliable professional with a robust background in customer service and exceptional written communication skills. Proficient in general computer use, typing, email correspondence, and managing digital information with precision and confidentiality. Strong time management abilities, active listening, and meticulous attention to detail ensure efficiency in both independent assignments and collaborative team efforts. Dedicated to delivering high-quality work while upholding professional standards across all tasks.
Overview
12
12
years of professional experience
Work History
Billing Recovery Specialist
Complex Claims Recovery
Louisville, KY, US
10.2018 - Current
- Collaborated effectively within teams and independently to achieve objectives and enhance client satisfaction.
- Exhibited strong work ethic and commitment to team success by maintaining punctuality and a positive attitude.
- Focused on enhancing client satisfaction by actively addressing concerns and implementing solutions.
- Ensured confidentiality and ethical handling of sensitive information to uphold organizational trust.
- Streamlined work organization and prioritized tasks to ensure timely completion of assignments.
- Maintained in-depth knowledge of auto carrier and state policies to facilitate efficient medical bill payment recovery processes.
- Employed decision-making strategies to proactively manage workload and mitigate delays in communication and payment recovery.
- Collaborated with company managers to ensure comprehensive understanding of training protocols and expectations.
- Implemented effective file handling and time management techniques to consistently surpass financial objectives.
- Developed individualized strategies to enhance client engagement and support recovery processes.
- Facilitated recovery plans for clients, ensuring compliance with organizational policies and procedures.
Assistant Manager
Haggar
Louisville, KY, US
09.2016 - 10.2018
- Spearheaded daily retail management operations to enhance productivity and elevate customer satisfaction.
- Monitored and updated knowledge of current retail promotions.
- Executed effective time management and project management strategies to oversee projects from conception to completion.
- Assisted in maintaining a clean and appealing sales area. Supported the arrangement of visual displays to enhance product visibility.
- Implemented strategies to enhance customer retention rates and drive sales growth.
- Conducted thorough analysis of sales and financial data to support strategic planning for future opportunities and address identified weak trends.
- Oversaw daily store activities and trained staff to ensure exceptional service in men's clothing retail environment.
- Facilitated training and coaching for new sales associates to ensure alignment with company sales objectives.
- Exceeded sales quotas through strategic implementation of effective sales techniques.
- Developed training programs to enhance staff performance and product knowledge.
- Led team in achieving operational efficiency and meeting sales targets.
Assistant Manager
Family Video
Shelbyville, KY, US
06.2014 - 09.2016
- Fostered positive workplace relationships through friendly interactions and consistent punctuality.
- Provided exceptional customer service and product knowledge to enhance the shopping experience in a family-friendly video rental environment.
- Coordinated and optimized inventory management activities to achieve timely and efficient completion of weekly and monthly assessments.
- Enhanced customer satisfaction by delivering exceptional service and tailored viewing recommendations.
- Boosted customer loyalty by consistently providing outstanding service and prioritizing customer satisfaction.
- Oversaw the organization of a visually appealing sales environment. Collaborated with team members to implement effective visual merchandising strategies.
- Directed sales team operations to consistently meet and exceed company objectives.
- Directed video rental operations with a proactive approach, achieving outstanding monthly sales performance.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
Education
Bachelor's degree -
Western Kentucky University
Bowling Green, KY05.2011
Skills
- Diligent worker
- Meticulous attention to detail
- Analytical problem-solving
- Proficient in organization
- Strong verbal and non-verbal communication
- Proficient in computer applications
- Customer service excellence
- Proofreading proficiency
- Patience and concentration
- Continuous learning attitude
- Meeting deadlines consistently
- Wide vocabulary range
- Quality assurance practices
- Self-motivation and discipline
- Multitasking proficiency
Timeline
Billing Recovery Specialist
Complex Claims Recovery
10.2018 - Current
Assistant Manager
Haggar
09.2016 - 10.2018
Assistant Manager
Family Video
06.2014 - 09.2016
Bachelor's degree -
Western Kentucky University
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer