Nicole Flowers
Summary
Detail-oriented professional with a strong foundation in customer service and claims resolution. Skilled in effective communication and strategic decision-making, consistently achieving financial goals while ensuring compliance and confidentiality. Committed to delivering high-quality results and maintaining professional standards.
Overview
12
12
years of professional experience
Work History
Billing Recovery Specialist
Complex Claims Recovery
10.2018 - Current
- Maintained in-depth knowledge of auto carrier and state policies to facilitate efficient medical bill payment recovery processes.
- Facilitated recovery plans for clients, ensuring compliance with organizational policies and procedures.
- Employed decision-making strategies to proactively manage workload and mitigate delays in communication and payment recovery.
- Developed strategies to engage clients and support recovery processes, contributing to successful outcomes.
- Addressed client concerns and implemented solutions, leading to improved client satisfaction.
- Collaborated within teams and independently to achieve objectives, directly enhancing client satisfaction.
- Implemented effective file handling and time management techniques to consistently surpass financial objectives.
- Ensured confidentiality and ethical handling of sensitive information to uphold organizational trust.
- Collaborated with company managers to ensure comprehensive understanding of training protocols and expectations.
Assistant Manager
Haggar
09.2016 - 10.2018
- Spearheaded daily retail management operations to enhance productivity and elevate customer satisfaction.
- Oversaw daily store activities and trained staff to ensure exceptional service in men's clothing retail environment.
- Exceeded sales quotas through strategic implementation of effective sales techniques.
- Implemented customer retention strategies that contributed to increased sales growth.
- Executed effective time management and project management strategies to oversee projects from conception to completion.
- Facilitated training and coaching for new sales associates, aligning them with company sales objectives.
- Developed training programs to enhance staff performance and product knowledge.
- Assisted in maintaining a clean and appealing sales area. Supported the arrangement of visual displays to enhance product visibility.
- Conducted analysis of sales and financial data to inform strategic planning and address weak trends.
- Led team in achieving operational efficiency and meeting sales targets.
Assistant Manager
Family Video
06.2014 - 09.2016
- Directed sales team operations to consistently meet and exceed company objectives.
- Directed video rental operations with a proactive approach, achieving outstanding monthly sales performance.
- Boosted customer loyalty by consistently providing outstanding service and prioritizing customer satisfaction.
- Delivered exceptional service and tailored viewing recommendations, enhancing customer satisfaction.
- Provided exceptional customer service and product knowledge to enhance the shopping experience in a family-friendly video rental environment.
- Oversaw the organization of a visually appealing sales environment. Collaborated with team members to implement effective visual merchandising strategies.
- Coordinated inventory management activities to ensure timely completion of weekly and monthly assessments.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Conducted regular performance evaluations, providing constructive feedback to team members.
Education
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, KY05-2011
Skills
- Type 60 wpm
- Advanced written communication skills
- Proficient in computer applications
- Claims resolution
- Customer service excellence
- Client management
- Quality assurance
- Continuous learning
- Analytical problem-solving
- Attention to detail
- Meeting deadlines consistently
- Time management
- Multitasking proficiency
- Confidentiality practices
Personal Information
Timeline
Billing Recovery Specialist
Complex Claims Recovery
10.2018 - Current
Assistant Manager
Haggar
09.2016 - 10.2018
Assistant Manager
Family Video
06.2014 - 09.2016
Bachelor of Arts - Psychology
Western Kentucky University