Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaNesha Woffinden

Kearns

Summary

To convert my previous sales experience into company attribute for the betterment of myself, and of my present employer Blue Star Gas.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Blue Star Gas
08.2022 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and customer loyalty.
  • Processed delivery requests and account payments using various online programs.
  • Collaborated with RSA team to improve service by efficiently executing customer needs.
  • Capturing sale leads from new service inquiries for the betterment of the sales team and executives.
  • Handled escalated calls to avoid manager requests, by finding resolutions that satisfied both the company and the customer''s needs, when possible.
  • Performed collection calls for different divisions to assist AR with processing past due balances.

Office Manager

HnR Block
12.2020 - 04.2022
  • Coordinated scheduling and communication between our customers and their tax professional.
  • Oversaw inventory management, ensuring availability of essential office supplies while maintaining cleanliness of the building.
  • Campaign Calling; Converted leads by setting yearly tax appointments with our professionals.
  • Responded to inquiries from interested callers seeking information about our money services and tax products.

Online Chat Representative

Jetblack
04.2019 - 03.2020
  • Sourced, curated, and procured online items for buyers while performing as an AI assist named "J".
  • Provided accurate product information to enhance customer product knowledge while establishing on-going client relationships.
  • Collaborated with quality control team to streamline chat processes, inventory management and product descriptions.
  • Identified opportunities for upselling or cross-selling during customer interactions, promoting additional product offerings when appropriate based on client needs.
  • Utilized CRM software to track interactions and ensure consistent follow-up on customer issues.

Education

Paralegal Studies

Sage Legal College
Moreno Valley, CA
06-2014

Skills

  • Front office management
  • Type 60 wpm
  • Client / Customer Relations
  • Lead Management
  • Customer Service
  • Computer Program Savvy
  • Product Upselling
  • Accounts Receivable
  • Document Preparation

Timeline

Customer Service Specialist

Blue Star Gas
08.2022 - Current

Office Manager

HnR Block
12.2020 - 04.2022

Online Chat Representative

Jetblack
04.2019 - 03.2020

Paralegal Studies

Sage Legal College

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