Erika Sasser
United Radio
Palmetto,GA
1
Certification
23
years of professional experience
Diligent front desk receptionist with 20 years of experience in office administration and customer service. Expert in managing high volumes of calls and maintaining organized office operations. Proven ability to create a welcoming environment for visitors while efficiently coordinating appointments and communications. Skilled in document organization and data entry, contributing to streamlined workflows and enhanced office efficiency.
Work History
Event Specialist/Customer Service Representative
10 Years 2 Months- Monitored live events, resolved technical issues, and maintained smooth participant experiences.
- Prepared event documentation, agendas, and post-event follow-up communications.
- Supported webcast delivery by testing audio, video, and connectivity before sessions.
- Collaborated with internal teams to align timelines, deliverables, and client requirements.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
Front Desk Receptionist/Office Assistant
9 Years 4 Months- Greeted and directed visitors, vendors, and clients at the front desk, maintaining a professional, welcoming environment while enforcing sign-in procedures and routing guests to appropriate staff or departments.
- Answered and routed high volumes of incoming calls, taking accurate messages, providing basic information, and prioritizing urgent inquiries to support efficient communication across office teams.
- Managed daily office correspondence by sorting and distributing mail, preparing outgoing packages, and organizing documents for timely delivery and easy retrieval of important information.
- Coordinated office operations by scheduling appointments, updating calendars, and managing meeting logistics, including room setup and preparation of materials for internal staff and external visitors.
- Executed general administrative tasks such as filing, data entry, and maintaining front desk supplies to keep reception area organized and support smooth office workflows.
Customer Service Representative
3 Years 5 Months- Tracked shipments using transportation systems and provided proactive status updates.
- Documented service issues, escalations, and resolution notes in customer management systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
- Business Management
General Diploma
Academic Achievement
Skills
Data Entry
Document Organization
Calendar Management
Mail Handling
Multi-line Phone Systems
Time management
Attention to detail
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Administrative skills
Scheduling appointments
Office organization
Hospitality services
Front office management
Administrative support
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of [Number] employees.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Successfully resolved [Number] customer issues per [Time period].
- Managed daily schedules and sales leads for [Number] senior and junior loan officers.
Certification
Public Notary, September 2022 to September 2027
Timeline
Front Desk Receptionist/Office Assistant
United Radio
01.2017 - 05.2026Read More
Customer Service Representative
DHL Supply Chain
08.2013 - 01.2017Read More
Event Specialist/Customer Service Representative
InterCall
06.2003 - 08.2013Read More
Hogansville High School
General Diploma
Read More
Strayer University-Georgia
from Business Management
Read More
Personal Information
Work Permit: Authorized to work in the US for any employer