Emily Russell
Lubbock
Summary
Dynamic customer service professional offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Concierge role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Event Staff Member
Buddy Holly Hall of Performing Arts and Sciences
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Clerical Assistant
City Hall of Burkburnett
12.2022 - 05.2024
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
BBA - Business And Marketing
Texas Tech University
Lubbock, TX05-2027
Skills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Conflict resolution
- Follow-up skills
- Appointment scheduling
Timeline
Customer Service Representative/Event Staff Member
Buddy Holly Hall of Performing Arts and Sciences
08.2024 - Current
Clerical Assistant
City Hall of Burkburnett
12.2022 - 05.2024
BBA - Business And Marketing
Texas Tech University
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