Qeyana Vasquez
Amsterdam
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Production Staff Member/Customer Service Representative
Starbucks, Barista
Troy
02.2024 - 12.2024
- Processed customer orders efficiently at the counter and drive-thru.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and resolved issues promptly.
- Greeted customers and provided friendly customer service.
Customer Service Representative /Customer Service Cashier
ShopRite
North Greenbush
02.2021 - 01.2024
- Managed incoming calls and directed inquiries to appropriate departments.
- Assisted customers with product information and service inquiries.
- Resolved customer issues by providing accurate product information and solutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and effective communication techniques.
- Participated in team meetings to discuss service improvements and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Production Staff Member/Customer Service Representative
Stickermule
Amsterdam
05.2018 - 12.2021
- Operated printing machines for custom product creation.
- Prepared materials and supplies for production runs.
- Trained new employees in safe operation of machinery, equipment, and tools used in production activities.
- Assisted customers with inquiries and product selections.
- Resolved customer complaints efficiently and professionally.
Education
High School Diploma -
Lansingburgh Highschool
Troy, NY06-2018
Skills
- Customer service
- Problem solving
- Attention to detail
- Friendly demeanor
- Customer support
- Communication skills
References
References available upon request.
Certification
PCA Certificate
Timeline
Cashier/Production Staff Member/Customer Service Representative
Starbucks, Barista
02.2024 - 12.2024
Customer Service Representative /Customer Service Cashier
ShopRite
02.2021 - 01.2024
Production Staff Member/Customer Service Representative
Stickermule
05.2018 - 12.2021
High School Diploma -
Lansingburgh Highschool